Service Records

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Is it possible to add more space in the service record when listing billing
cycle items. We have a number of items that are 2 lines or more long and it
looks all messed up and overwritten when printing out a service record.

Thanks,
Tom

> -----Original Message-----
> From: isp-list@optigold.com [mailto:isp-list@optigold.com]On Behalf Of
> Michael Baird
> Sent: Thursday, September 06, 2001 10:22 AM
> To: Optigold ISP List
> Subject: Re: [Optigold ISP] Placing Accounts on Hold
>
>
> We just turned up automated task for placing customers onhold as
> well, and
> it's stopping the automated task, when we try to run it, we don't
> use pending
> accounts any longer, it works fine if we trip it off manually, but is not
> working as an automated task, we do all our server actions as
> billing item
> server action, is it necessary to have them under the global
> action server
> action? currently I have nothing there, I do all the actions as
> billing item
> actions. When I try to loop the automated task with putting customers on
> hold, it fails almost immediately.
>
> Regards
> MIKE
>
> On Thursday 06 September 2001 10:03, you wrote:
> > OK you have to be missing something..
> > With the optigold auto task machine running.
> > It should place all accounts on hold/cancel/restore without any
> > intervention at all. it works fine here and has for almost a year now.
> > And my only thoughts on pending accounts is that you have that feature
> > turned on and it is causing that.. Since we have everything
> 100% automated
> > we do not use pending accounts there is no need to do so..
> >
> > I am guessing that you are not running a machine with the
> automated tasks
> > and you are doing everything by hand.. But again I am only
> guessing here.
> >
> > A basic server layout would help alot..
> >
> > On Thu, 6 Sep 2001, 'Tunde Ogedengbe wrote:
> > > Shawn:
> > >
> > > We seem to be having a problem with the way Optigold work
> with respect to
> > > placing accounts on hold. Accounts that are due for renewal
> are moved to
> > > a pending server status requiring manual intervention before
> the server
> > > action is activated for backend (RADIUS) operation. This is
> certaingly
> > > not acceptable to any ISP. I imagine that ISPs will have on a daily
> > > basis hundreds of customers due for renewal. It is therefore not
> > > practical for any ISP to rely on manual (physical) activity
> of activating
> > > server option.
> > >
> > > This weakness in OG is causing a lot of discomfort and
> inconvenience with
> > > our system. I therefore require your support to address it.
> > >
> > > We have written a script which runs at the backend and interfaces with
> > > Optigold to effect server actions for New Accounts, Accounts
> Suspension,
> > > Password Change, etc. However, except Optigold server action triggers
> > > the action, customer authentication will be a problem. Pls help us to
> > > address this.
> > >
> > > 'Tunde Ogedengbe
> > > Linkserve Limited
> > > 22 Akin Adesola Street
> > > Victoria Island
> > > Lagos - Nigeria
> > > Tel: +234 1 2623900
> > > Fax: +234 1 2623906
> > > URL: http://www.linkserve.net
> > > ----- Original Message -----
> > > From: "'Tunde Ogedengbe" <tunde@linkserve.net>
> > > To: "Optigold ISP List" <isp-list@optigold.com>
> > > Sent: Wednesday, September 05, 2001 1:57 PM
> > > Subject: [Optigold ISP] Placing Accounts on Hold
> > >
> > > > Shawn:
> > > >
> > > > We seem to be having a problem with the way Optigold work
> with respect
> > > > to placing accounts on hold. Accounts that are due for renewal are
> > > > moved to
> > >
> > > a
> > >
> > > > pending server status requiring manual intervention before
> the server
> > >
> > > action
> > >
> > > > is activated for backend (RADIUS) operation. This is certaingly not
> > > > acceptable to any ISP. I imagine that ISPs will have on a
> daily basis
> > > > hundreds of customers due for renewal. It is therefore not
> practical
> > > > for any ISP to rely on manual (physical) activity of
> activating server
> > > > option.
> > > >
> > > > This weakness in OG is causing a lot of discomfort and inconvenience
> > > > with our system. I therefore require your support to address it.
> > > >
> > > > We have written a script which runs at the backend and
> interfaces with
> > > > Optigold to effect server actions for New Accounts, Accounts
> > > > Suspension, Password Change, etc. However, except Optigold server
> > > > action triggers the action, customer authentication will be
> a problem.
> > > > Pls help us to address this.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > 'Tunde Ogedengbe
> > > > Linkserve Limited
> > > > 22 Akin Adesola Street
> > > > Victoria Island
> > > > Lagos - Nigeria
> > > > Tel: +234 1 2623900
> > > > Fax: +234 1 2623906
> > > > URL: http://www.linkserve.net
> > > > ----- Original Message -----
> > > > From: "Shawn Hogan" <shawn@digitalpoint.com>
> > > > To: "Optigold ISP List" <isp-list@optigold.com>
> > > > Sent: Wednesday, September 05, 2001 9:13 AM
> > > > Subject: Re: [Optigold ISP] Product Actions
> > > >
> > > > > Justin Ainsworth (isp-lists) wrote:
> > > > > > Well the idea would be to send them an email after the
> completion
> > > > > > of (some) server actions. So it should be whatever they want to
> > > > > > receive correspondence at.
> > > > > >
> > > > > > Isn't that what the Override Email address is? I have
> the option
> > > > > > of Override Email Set to first email address inside of
> the Accounts
> > > > > > Options.
> > > > >
> > > > > Not necessarily... for example if you don't have an override email
> > >
> > > address
> > >
> > > > > set.
> > > > >
> > > > > - Shawn
> > > > >
> > > > > -------------------------------
> > > > > Shawn D. Hogan
> > > > > President, Digital Point Solutions
> > > > > http://www.digitalpoint.com
> > > > > (858) 452-3696
> > > > >
> > > > >
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