Search Again: Re: Refunds/PC Authorize From: Alexi Touloumis Date: Wednesday, February 3, 1999 Time: 1:21:30 pm >Yep... Optigold ISP attempts to bill a customer for their balance due. >So if they had a negative balance due (i.e. refund) it can attempt to >bill that. >I've actually been thinking about making the balance due the default >value for individual authorizations, but allowing people to override that >(for whatever reason)... But no one ever asked for it, so it has been >sitting on the back-burner. But I guess I'll add it real quick for >Friday's 1.8.2 release. Would this mean that someone who prepaid for a year, and was only credited one month at a time would be issued a refund for the remaining 11 months? The "proper" way to handle prepaid accounts is to setup an escrow account and draw from that each month, because they have not yet used the service. Unless you state "No Refunds" somewhere in your TOS, you have an obligation to keep those funds available (especially if you're a publicly traded company). I understand most ISP's do not do this (including ourselves), but there are times when a customer has a negative balance for any number of reasons but that does not mean we want to issue him a refund. Perhaps the option to toggle this on/off would work? Alexi JASKE.COM - Innovative I/Net Home Page: http://www.jaske.com Members Start Page: http://members.jaske.com ISP/C Member http://www.ispc.org

Messages In This Thread: Refunds/PC Authorize by Greg Gibson on Feb 3, 1999 at 8:08:26 am Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 11:12:37 am Re: Refunds/PC Authorize by Alexi Touloumis on Feb 3, 1999 at 1:21:30 pm Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 1:32:06 pm Re: Refunds/PC Authorize by Alan Rader on Feb 3, 1999 at 7:47:49 pm Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 7:54:40 pm