Search Again: Re: Refunds/PC Authorize From: Shawn Hogan Date: Wednesday, February 3, 1999 Time: 1:32:06 pm Alexi wrote: >Would this mean that someone who prepaid for a year, and was only credited >one month at a time would be issued a refund for the remaining 11 months? >The "proper" way to handle prepaid accounts is to setup an escrow account >and draw from that each month, because they have not yet used the service. >Unless you state "No Refunds" somewhere in your TOS, you have an obligation >to keep those funds available (especially if you're a publicly traded >company). I understand most ISP's do not do this (including ourselves), >but there are times when a customer has a negative balance for any number >of reasons but that does not mean we want to issue him a refund. > >Perhaps the option to toggle this on/off would work? Maintenance -> General Preferences -> Billing Preferences There is a preference called "Bill Negative Balances". - Shawn ------------------------------- Shawn D. Hogan President, Data Point Solutions http://www.data-point.com (619) 452-3696 ICQ: 8319647

Messages In This Thread: Refunds/PC Authorize by Greg Gibson on Feb 3, 1999 at 8:08:26 am Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 11:12:37 am Re: Refunds/PC Authorize by Alexi Touloumis on Feb 3, 1999 at 1:21:30 pm Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 1:32:06 pm Re: Refunds/PC Authorize by Alan Rader on Feb 3, 1999 at 7:47:49 pm Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 7:54:40 pm