Search Again: Re: Refunds/PC Authorize From: Alan Rader Date: Wednesday, February 3, 1999 Time: 7:47:49 pm So you could set it not to bill negative balances, but then if you did need to issue a credit with PC Auth. could you manually do it for just that one user without haveing to switch the bill neg. bal. pref.? At 01:25 PM 2/3/99 -0800, you wrote: >Alexi wrote: > >>Would this mean that someone who prepaid for a year, and was only credited >>one month at a time would be issued a refund for the remaining 11 months? >>The "proper" way to handle prepaid accounts is to setup an escrow account >>and draw from that each month, because they have not yet used the service. >>Unless you state "No Refunds" somewhere in your TOS, you have an obligation >>to keep those funds available (especially if you're a publicly traded >>company). I understand most ISP's do not do this (including ourselves), >>but there are times when a customer has a negative balance for any number >>of reasons but that does not mean we want to issue him a refund. >> >>Perhaps the option to toggle this on/off would work? > >Maintenance -> General Preferences -> Billing Preferences > >There is a preference called "Bill Negative Balances". > > - Shawn > >------------------------------- >Shawn D. Hogan >President, Data Point Solutions >http://www.data-point.com >(619) 452-3696 >ICQ: 8319647 _ ____ (_) __/__ _____ _____ .-----------------------------------------------. / /\ \/ -_) __/

Messages In This Thread: Refunds/PC Authorize by Greg Gibson on Feb 3, 1999 at 8:08:26 am Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 11:12:37 am Re: Refunds/PC Authorize by Alexi Touloumis on Feb 3, 1999 at 1:21:30 pm Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 1:32:06 pm Re: Refunds/PC Authorize by Alan Rader on Feb 3, 1999 at 7:47:49 pm Re: Refunds/PC Authorize by Shawn Hogan on Feb 3, 1999 at 7:54:40 pm