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On Thu, 07 Mar 2002 00:15:31 -0800, Shawn Hogan wrote:
Re: Problem with credit time when releasing from hold
From: Alan Williamson
Date: Thursday, March 7, 2002
Time: 12:31:03 am
>Alan Williamson wrote:
>
>> Working with monthly accounts, and I'm trying to get OG to=
credit the
>> right amount of time when a customer is released from a hold=
due to
>> non-payment. For us, this needs to be the number of days=
elapsed since
>> the "Hold date", not the expiration date.
>>
>> I've set Preferences > Past Due Accounts >
>>
>> Credit Indefinite Hold Time When Released from Hold: Yes
>> Hold credit based on customer's expiration date: No
>>
>> When I release a hold under this set of conditions, the credit=
is NOT
>> applied. If I change the "based on expiration date" option to=
yes, it
>> raises a credit based on the expiration date as expected - not=
what we
>> want, but at least it proves that things are mostly working.
>>
>> Anything I'm missing, or is this a buglet?
>
>It will only credit the amount of time based on the ACTUAL hold=
date and
>today. So you might have a arbitrary hold date of 3/1/2002, but=
if no
one
>bothered to put them on hold until 3/5/2002, and then released=
the hold
on
>3/10/2002, it's going to credit the customer with the 5 days=
they were
>actually on hold.
Ah. And because I'm working with old accounts imported from our=
previous
system where the hold dates have been entered manually, this=
feature won't
work? (This of course will change over time as OG starts holding=
accounts
for us)
Regards,
Alan Williamson
Virtual Access
Web: www.virtual.net.au
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