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Re: Email ManagerFrom: Shawn Hogan Date: Monday, April 29, 2002
Time: 8:31:21 pmRay Hatch wrote:
> I agree that the login field is the primary identifier in the database. This
> was due to the fact that when the software was originally created, dial
> based ISP's were the of Optigold's primary market. Now with more and more
> broadband service providers whom operate independently on login, it has
> become something to use as a work around as opposed to the norm.
Actually, that's not entirely true... some broadband-specific providers will
use things like the customer's email address as their "Login". But even if
they don't USE a login, I would think it's still a good idea to have one in
case you were ever to turn on the customer web interface (so they can
authenticate on it). Hell, I wish we assigned logins and passwords to all
Optigold ISP user's... :-)
> I think an easier fix to this would be to allow a search based on first,
> last or company name within the same screan that you now use to link a
> customer to an email thread.
>
> If I could have the standard interface buttons, [beginning][move
> left][find][move right][end] and the fields of [first name] [last name]
> [company name]. I could search for a customer based on some general
> information found in the email. Usually people, (most people) identify
> themselves in their e-mail's in place of just their email address. I could
> find this customer, or business, click link and attach the email in the same
> fashion that it happens today.
>
> Is this not a possible fix?
I'll look at something like that, but to be honest it wouldn't be a "quick
fix".
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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Messages In This Thread:- Email Manager by Chris Collins on Nov 11, 2001 at 7:42:16 pm
- Email Manager by Eric Gregory on Dec 11, 2001 at 7:43:23 am
- email manager by John McDowall (Oz Online Inc.) on Dec 20, 2001 at 4:30:18 am
- email manager by Teresa Walters on Jan 8, 2002 at 12:42:20 pm
- Email Manager by LOGICINTERNET.COM on Jan 31, 2002 at 3:33:00 pm
- email manager by asingh on Feb 5, 2002 at 5:36:47 am
- Email manager by Dustin Freeman on Mar 6, 2002 at 8:55:49 am
- Email Manager by Matt Clark on Mar 6, 2002 at 9:08:00 am
- Email Manager by Sharon Tan on Mar 20, 2002 at 3:56:22 am
- Email Manager by Mark Plemmons on Mar 30, 2002 at 4:12:15 pm
- Email Manager by Ray Hatch on Apr 22, 2002 at 9:36:19 pm
- Email Manager by Ray Hatch on Apr 28, 2002 at 8:32:52 pm
- email manager by Terrell Patrick on May 6, 2002 at 4:59:31 am
- Email Manager by Ray Hatch on May 20, 2002 at 9:03:14 am
- Email Manager by SysAdmin on Jun 14, 2002 at 9:44:46 pm
- Email Manager by Sharon Tan on Jul 16, 2002 at 6:15:46 pm
- Email Manager by Sharon Tan on Jul 24, 2002 at 6:04:36 pm
- Email Manager by Sharon Tan on Aug 5, 2002 at 9:53:21 pm
- Email manager by Sharon Tan on Aug 6, 2002 at 4:02:26 am
- Email manager by WMOL Administration on Dec 17, 2002 at 11:35:46 am
- Email Manager by Michael Baird on Dec 23, 2002 at 7:09:35 am
- Email Manager by Michael Baird on Mar 7, 2003 at 8:34:21 am
- Email manager by WMOL Admin on Aug 15, 2003 at 6:43:28 pm
- eMail manager by Sean Drohan on Oct 2, 2003 at 12:00:51 pm
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