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Re: Email Manager

From: Shawn Hogan
Date: Monday, April 29, 2002
Time: 8:31:21 pm

Ray Hatch wrote:

> I agree that the login field is the primary identifier in the database. This
> was due to the fact that when the software was originally created, dial
> based ISP's were the of Optigold's primary market. Now with more and more
> broadband service providers whom operate independently on login, it has
> become something to use as a work around as opposed to the norm.

Actually, that's not entirely true... some broadband-specific providers will
use things like the customer's email address as their "Login". But even if
they don't USE a login, I would think it's still a good idea to have one in
case you were ever to turn on the customer web interface (so they can
authenticate on it). Hell, I wish we assigned logins and passwords to all
Optigold ISP user's... :-)


> I think an easier fix to this would be to allow a search based on first,
> last or company name within the same screan that you now use to link a
> customer to an email thread.
>
> If I could have the standard interface buttons, [beginning][move
> left][find][move right][end] and the fields of [first name] [last name]
> [company name]. I could search for a customer based on some general
> information found in the email. Usually people, (most people) identify
> themselves in their e-mail's in place of just their email address. I could
> find this customer, or business, click link and attach the email in the same
> fashion that it happens today.
>
> Is this not a possible fix?

I'll look at something like that, but to be honest it wouldn't be a "quick
fix".

- Shawn

-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696


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