Search Again: Re: Usage Import on hold accounts / Canceled accts From: Javier Galvez Date: Wednesday, May 1, 2002 Time: 3:10:48 pm isp-list@optigold.com writes: >JGALVEZ wrote: > >> I just found out that doing the Usage Import "after" auto-tasks has >> deactivated or placed on hold accounts, does not put the USAGE on the >"On >> Hold" accounts. >> >> Please, even if the account is On Hold for any reason the usage should >be >> posted to the account, either for stats or because usage importation is >> done just once a month. >> >> Other reason is because for example customer requests to be placed on >hold >> for 15 days, the day 15th of the month (he used from 1st to 14th) and >from >> 15th to 30ed will be out. >> >> If the account is deactivated, will not know the usage for the month >> >> The same thing for cancelled accounts > >I know... it's like that on purpose actually... the problem with it is >that >when a customer cancels, someone else can use the login. So you could >have >multiple "shawn" logins for example... But if you import usage for "shawn" >you would only want it to import for the "Current" customer I would >think... > Shawn, I'm sorry to inform you tthat it's not posible to have the same account name twice, we cannot have customer SHAWN twice, so, the account shawn, will always import his data, not others. Now, when you say CANCEL the account, all the data, e-mails, everything is deleted from that account from everywhere, and then if you "create" a new account is a brand new account, with brand new records, everywhere Javier --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Usage Import on hold accounts / Canceled accts by JGALVEZ on May 1, 2002 at 10:20:30 am Re: Usage Import on hold accounts / Canceled accts by John Verreault on May 1, 2002 at 12:01:42 pm Re: Usage Import on hold accounts / Canceled accts by Shawn Hogan on May 1, 2002 at 1:28:09 pm Re: Usage Import on hold accounts / Canceled accts by Shawn Hogan on May 1, 2002 at 1:33:40 pm Re: Usage Import on hold accounts / Canceled accts by John Verreault on May 1, 2002 at 1:48:51 pm Re: Usage Import on hold accounts / Canceled accts by Javier Galvez on May 1, 2002 at 3:06:29 pm Re: Usage Import on hold accounts / Canceled accts by Javier Galvez on May 1, 2002 at 3:10:48 pm Re: Re: Usage Import on hold accounts / Canceled accts by Javier Galvez on May 1, 2002 at 3:17:43 pm Re: Usage Import on hold accounts / Canceled accts by Shawn Hogan on May 1, 2002 at 4:30:07 pm Re: Usage Import on hold accounts / Canceled accts by Shawn Hogan on May 1, 2002 at 4:32:24 pm Re: Usage Import on hold accounts / Canceled accts by Javier Galvez on May 1, 2002 at 4:50:54 pm Re: Usage Import on hold accounts / Canceled accts by Javier Galvez on May 1, 2002 at 4:54:38 pm Re: Usage Import on hold accounts / Canceled accts by Shawn Hogan on May 9, 2002 at 9:55:10 am