Search Again: Re: Email Manager From: Ray Hatch Date: Monday, May 20, 2002 Time: 12:47:32 pm Ok, so I guess I don't understand the logic I guess. Let's look at the paths this takes. > Customer Send's email > Email Manager Pick's up Email > You see little check by email manager notifying you of an email > Open email manager and see new email's that are RED in color > Open the email and Reply Accordingly (Here's where it get's confusing for me) If I reply and require a response from the customer. Do I close the ticket so the next response show's up in red. Technically the issue is not closed if I am awaiting a response. If I don't close the ticket, then the reply email from the customer does not show up in RED. So I have to look around for responses. If I close the ticket, what will happen with the reply. Thanks -----Original Message----- From: Shawn Hogan [mailto:shawn@digitalpoint.com] Sent: Monday, May 20, 2002 12:35 PM To: Optigold ISP List Subject: Re: [Optigold ISP] Email Manager Ray Hatch wrote: > Right, but on an open thread, you don't know when you customer has > responded. Somehow it need to re-flag the email as NEW when a RESPONSE to > and existing thread occurs. Otherwise, you have to open each thread to see > if your customer has responded to your response. If it's open, it needs a response from you anyway (regardless if the customer responded to you twice or not). - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html --------------------------------------------------- --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Email Manager by Chris Collins on Nov 11, 2001 at 7:42:16 pm Re: Email Manager by Shawn Hogan on Nov 11, 2001 at 9:56:13 pm Email Manager by Eric Gregory on Dec 11, 2001 at 7:43:23 am Re: Email Manager by mbailey@journey.net on Dec 11, 2001 at 8:41:21 am Re: Email Manager by Shawn Hogan on Dec 11, 2001 at 11:56:25 am email manager by John McDowall (Oz Online Inc.) on Dec 20, 2001 at 4:30:18 am Re: email manager by Shawn Hogan on Dec 20, 2001 at 11:20:27 am Re: email manager by John McDowall (Oz Online Inc.) on Dec 20, 2001 at 12:25:06 pm Re: email manager by John McDowall (Oz Online Inc.) on Dec 21, 2001 at 7:19:54 am Re: email manager by Shawn Hogan on Dec 21, 2001 at 11:00:31 am Re: email manager by John McDowall (Oz Online Inc.) on Dec 21, 2001 at 1:19:10 pm Re: email manager by Shawn Hogan on Dec 21, 2001 at 1:38:08 pm Re: email manager by John McDowall (Oz Online Inc.) on Dec 27, 2001 at 7:58:09 am Re: email manager by Faisal Imtiaz on Dec 27, 2001 at 8:22:03 am Re: email manager by John McDowall (Oz Online Inc.) on Dec 27, 2001 at 9:15:13 am Re: email manager by Shawn Hogan on Dec 27, 2001 at 1:37:41 pm Re: email manager by Shawn Hogan on Dec 27, 2001 at 1:39:21 pm Re: email manager by John McDowall (Oz Online Inc.) on Dec 27, 2001 at 3:58:30 pm Re: email manager by Shawn Hogan on Dec 28, 2001 at 12:40:28 pm Re: email manager by John McDowall (Oz Online Inc.) on Dec 28, 2001 at 1:29:06 pm email manager by Teresa Walters on Jan 8, 2002 at 12:42:20 pm Re: email manager by Shawn Hogan on Jan 8, 2002 at 1:14:40 pm Email Manager by LOGICINTERNET.COM on Jan 31, 2002 at 3:33:00 pm Re: Email Manager by Shawn Hogan on Jan 31, 2002 at 3:42:36 pm email manager by asingh on Feb 5, 2002 at 5:36:47 am Re: email manager by Shawn Hogan on Feb 5, 2002 at 11:59:15 am Re: email manager by asingh on Feb 5, 2002 at 6:14:11 pm Re: email manager by Shawn Hogan on Feb 5, 2002 at 7:20:22 pm Email manager by Dustin Freeman on Mar 6, 2002 at 8:55:49 am Email Manager by Matt Clark on Mar 6, 2002 at 9:08:00 am Re: Email manager by Shawn Hogan on Mar 6, 2002 at 11:31:48 am Re: Email Manager by Shawn Hogan on Mar 6, 2002 at 11:33:55 am Re: Email manager by Dustin Freeman on Mar 6, 2002 at 12:07:35 pm Re: Email manager by Shawn Hogan on Mar 6, 2002 at 12:11:34 pm Email Manager by Sharon Tan on Mar 20, 2002 at 3:56:22 am Re: Email Manager by Shawn Hogan on Mar 20, 2002 at 10:27:25 am Re: Email Manager by Sharon Tan on Mar 21, 2002 at 6:53:36 pm Re: Email Manager by Shawn Hogan on Mar 21, 2002 at 7:52:45 pm Re: Email Manager by Sharon Tan on Mar 21, 2002 at 9:26:30 pm Re: Email Manager by Shawn Hogan on Mar 21, 2002 at 10:26:00 pm Email Manager by Mark Plemmons on Mar 30, 2002 at 4:12:15 pm Re: Email Manager by Shawn Hogan on Mar 30, 2002 at 6:37:57 pm Re: Email Manager by Mark Plemmons on Mar 31, 2002 at 7:02:52 pm Re: Email Manager by Shawn Hogan on Mar 31, 2002 at 10:56:34 pm Re: Email Manager by Mark Plemmons on Apr 1, 2002 at 4:47:35 pm Re: Email Manager by Shawn Hogan on Apr 1, 2002 at 6:17:02 pm Re: Email Manager by Mark Plemmons on Apr 1, 2002 at 7:15:33 pm Re: Email Manager by Shawn Hogan on Apr 1, 2002 at 7:18:25 pm Re: Email Manager by Mark Plemmons on Apr 1, 2002 at 7:27:56 pm Re: Email Manager by Shawn Hogan on Apr 1, 2002 at 7:31:20 pm Re: Email Manager by Mark Plemmons on Apr 1, 2002 at 8:04:53 pm Re: Email Manager by Shawn Hogan on Apr 1, 2002 at 8:07:02 pm Re: Email Manager by Mark Plemmons on Apr 1, 2002 at 8:11:18 pm Re: Email Manager by Shawn Hogan on Apr 1, 2002 at 8:44:10 pm Re: Email Manager by Mark Plemmons on Apr 2, 2002 at 6:05:26 pm Re: Email Manager by Shawn Hogan on Apr 3, 2002 at 12:28:47 am Email Manager by Ray Hatch on Apr 22, 2002 at 9:36:19 pm Re: Email Manager by Shawn Hogan on Apr 23, 2002 at 8:50:13 pm Email Manager by Ray Hatch on Apr 28, 2002 at 8:32:52 pm Re: Email Manager by Shawn Hogan on Apr 28, 2002 at 11:28:27 pm Re: Email Manager by Ray Hatch on Apr 29, 2002 at 8:35:36 am Re: Email Manager by Ray Hatch on Apr 29, 2002 at 8:56:24 am Re: Email Manager by Shawn Hogan on Apr 29, 2002 at 11:39:29 am Re: Email Manager by Shawn Hogan on Apr 29, 2002 at 11:40:29 am Re: Email Manager by Ray Hatch on Apr 29, 2002 at 6:33:41 pm Re: Email Manager by Ray Hatch on Apr 29, 2002 at 8:04:27 pm Re: Email Manager by Shawn Hogan on Apr 29, 2002 at 8:13:48 pm Re: Email Manager by Shawn Hogan on Apr 29, 2002 at 8:31:21 pm Re: Email Manager by Ray Hatch on Apr 29, 2002 at 9:54:06 pm email manager by Terrell Patrick on May 6, 2002 at 4:59:31 am Re: email manager by Shawn Hogan on May 6, 2002 at 10:35:15 am Re: email manager by Terrell Patrick on May 6, 2002 at 10:47:42 am Re: email manager by Shawn Hogan on May 6, 2002 at 10:57:06 am Email Manager by Ray Hatch on May 20, 2002 at 9:03:14 am Re: Email Manager by Shawn Hogan on May 20, 2002 at 10:06:29 am Re: Email Manager by Ray Hatch on May 20, 2002 at 10:45:39 am Re: Email Manager by Shawn Hogan on May 20, 2002 at 12:39:20 pm Re: Email Manager by Ray Hatch on May 20, 2002 at 12:47:32 pm Re: Email Manager by Shawn Hogan on May 20, 2002 at 1:08:18 pm Re: Email Manager by Ray Hatch on May 21, 2002 at 9:19:41 am Re: Email Manager by Shawn Hogan on May 21, 2002 at 11:15:07 am Re: Email Manager by Ray Hatch on May 21, 2002 at 12:06:15 pm Re: Email Manager by Shawn Hogan on May 21, 2002 at 12:39:04 pm Email Manager by SysAdmin on Jun 14, 2002 at 9:44:46 pm Re: Email Manager by Shawn Hogan on Jun 15, 2002 at 11:34:04 am Re: Email Manager by SysAdmin on Jun 15, 2002 at 12:14:07 pm Re: Email Manager by SysAdmin on Jun 16, 2002 at 5:09:59 pm Re: Email Manager by Shawn Hogan on Jun 17, 2002 at 1:46:12 am Re: Email Manager by SysAdmin on Jun 17, 2002 at 8:17:46 am Email Manager by Sharon Tan on Jul 16, 2002 at 6:15:46 pm Re: Email Manager by Shawn Hogan on Jul 16, 2002 at 7:34:59 pm Re: Email Manager by Sharon Tan on Jul 16, 2002 at 8:05:55 pm Re: Email Manager by Shawn Hogan on Jul 16, 2002 at 8:24:03 pm Email Manager by Sharon Tan on Jul 24, 2002 at 6:04:36 pm Re: Email Manager by Shawn Hogan on Jul 24, 2002 at 7:43:41 pm Email Manager by Sharon Tan on Aug 5, 2002 at 9:53:21 pm Re: Email Manager by Shawn Hogan on Aug 5, 2002 at 10:38:21 pm Email manager by Sharon Tan on Aug 6, 2002 at 4:02:26 am Re: Email manager by Shawn Hogan on Aug 6, 2002 at 10:29:34 am Re: Email manager by Sharon Tan on Aug 6, 2002 at 6:35:00 pm Re: Email manager by Shawn Hogan on Aug 6, 2002 at 6:41:29 pm Re: Email manager by Sharon Tan on Aug 6, 2002 at 7:25:04 pm Re: Email manager by Chris Collins on Aug 7, 2002 at 5:06:19 pm Re: Email manager by Shawn Hogan on Aug 7, 2002 at 5:13:54 pm Re: Email manager by Shawn Hogan on Aug 7, 2002 at 5:21:51 pm Re: Email manager by Chris Collins on Aug 7, 2002 at 6:48:25 pm Email manager by WMOL Administration on Dec 17, 2002 at 11:35:46 am Re: Email manager by Shawn Hogan on Dec 17, 2002 at 1:46:31 pm Email Manager by Michael Baird on Dec 23, 2002 at 7:09:35 am Re: Email Manager by Devon Dunham on Dec 23, 2002 at 9:28:33 am Re: Email Manager by Shawn Hogan on Dec 23, 2002 at 11:22:53 am Re: Email Manager by Michael Baird on Dec 23, 2002 at 11:46:44 am Re: Email Manager by Shawn Hogan on Dec 23, 2002 at 11:51:01 am Re: Email Manager by Michael Baird on Dec 26, 2002 at 8:00:01 am Re: Email Manager by Shawn Hogan on Dec 26, 2002 at 10:26:46 am Re: Email Manager by Michael Baird on Dec 26, 2002 at 10:49:06 am Re: Email Manager by Shawn Hogan on Dec 26, 2002 at 12:40:28 pm Email Manager by Michael Baird on Mar 7, 2003 at 8:34:21 am Re: Email Manager by Shawn Hogan on Mar 7, 2003 at 12:42:32 pm Re: Email Manager by Michael Baird on Mar 7, 2003 at 1:22:15 pm Re: Email Manager by Shawn Hogan on Mar 9, 2003 at 11:50:26 pm Re: Email Manager by Akil Mieres - wintel on Mar 10, 2003 at 5:11:40 am Email manager by WMOL Admin on Aug 15, 2003 at 6:43:28 pm Re: Email manager by Shawn Hogan on Aug 15, 2003 at 8:45:32 pm eMail manager by Sean Drohan on Oct 2, 2003 at 12:00:51 pm Re: eMail manager by Shawn Hogan on Nov 4, 2003 at 3:03:11 pm