Search Again: Re: Usage - fields From: Shawn Hogan Date: Saturday, June 1, 2002 Time: 7:05:11 pm Lin Nah wrote: > Sorry if these are simple questions... > > What are the following fields used for? > Remaining Block hours Credit: That is the remaining hours the customer has if they are on a block usage plan (it only applies to block usage). > We have a plan where you are billed $x per 25 hours per month > and anything over 25 is charged at $1 per hour. > and also a plan for $y per 100 hours per month > and anything over 100 is charged at $1 per hour. > > remining hours can't be carried over to the next month. > > > Problems I have are > a. when someone changes from an unlimited plan to a usage plan, > the usage allowed in Time1 doesn't change from 720 to 25 automatically. > How do I get this change automatically? If you are changing them with the scheduled change date (on the billing cycle detail screen), you can set it to auto-set the usage flags when it changes with the following preference: Maintenance & Preferences -> General Preferences -> Invoicing -> Changing Billing Cycle Updates Usage Product > b. There is a setting in Usage preferences in the maintenance menu > as well as in the "usage" section of customer record. > > The thing is I have block usage = yes in maintenance|usage preferences > but "no" in the customer's usage section. So what does OG think it is? > If it thinks "No" then how do I change it to "yes" for all the block > usage figures? No, if you are using block usage, you will need to turn it on on a per customer basis (remember they will only be billed when they have used up their allowed usage, not monthly or quarterly or whatever under a block usage plan). > c. if I have 2 usage plans, I assume the "time 1" usage allowed should > be different (ie either 25 or 100). right? Time 1 should be different than what? > d. Is it right that the "Excess Product ID" field is the product ID for $1 > per hour over the limit? > problem is maintenance|usage preferences has a different ID listed to > the one in Customer's usage records. That's fine... - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Usage - fields by Lin Nah on May 31, 2002 at 10:45:38 pm Re: Usage - fields by Shawn Hogan on Jun 1, 2002 at 7:05:11 pm Re: Usage - fields by Lin Nah on Jun 24, 2002 at 8:47:52 pm Re: Usage - fields by Shawn Hogan on Jun 25, 2002 at 12:58:05 am