Search Again: Re: Scheduled Cancelation From: Shawn Hogan Date: Monday, June 3, 2002 Time: 6:33:37 pm Mark Plemmons wrote: > Is it possible to tag or mark a customer to be canceled in at a future date > in way that they won't be billed in the next round of billing? > > Example: > Customer expires on 6-30-02 > Customer want to close account at that time. > We mark account terminated 6-30-02 > We invoice and bill all customers on 6-25-02 > Customer gets billed (because the account is still current) > Customer gets mad, thinks we're not paying attention > We have to do a return (which might as well a chargeback) > > How would I avoid this situation in OG? Set the termination date to 6/30/2002 before the invoicing is run. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Scheduled Cancelation by Mark Plemmons on Jun 3, 2002 at 4:38:14 pm Re: Scheduled Cancelation by Shawn Hogan on Jun 3, 2002 at 6:33:37 pm