Search Again: Re: Question on how canceling works From: Shawn Hogan Date: Monday, June 3, 2002 Time: 6:38:37 pm Dawn D. Pfaltzgraff wrote: > We are getting ready to let the server auto-cancel accounts, but wanted to > double check on HOW it will determine what accounts need to be > canceled. We have some "snow birds" ( you know those customers who are > gone for 5 months out of the year) or customer that just ask to have their > account put on hold for one reason or another. Does the auto-server cancel > go by non-payment or how many days the customer is on hold? If we put the > customer on hold ( with a date on indefinetly), does that make a difference? Yes, it will not cancel someone that is on a requested hold (like a snowbird). Basically the automated tasks puts people on hold based on the same criteria as if you click on the "Cancel Customers" button on the main menu. So I would run that to see if you agree with who Optigold is wanting to put on hold. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Question on how canceling works by Dawn D. Pfaltzgraff on Jun 3, 2002 at 4:55:01 pm Re: Question on how canceling works by Shawn Hogan on Jun 3, 2002 at 6:38:37 pm