 |  |
Re: Authorize.Net
From: Debbie Chen
Date: Friday, June 21, 2002
Time: 5:04:08 pm
Hello Wayne and Shawn,
Thanks for responding to me. Sorry, I get back with you immediately
because I was extremely busy.
Please review my response as follow with your questions.
-Debbie Chen
-----Original Message-----
From: Wayne Walrath [mailto:wkw@mac.com]
Sent: Thursday, June 20, 2002 4:03 PM
To: Debbie Chen
Subject: Re: [Optigold ISP] Authorize.Net
Debbie,
I'm going to try and help you with your Authnet problem since shawn is
out of town for a few days.
first I need to ask a few questions.
1) What Operating System are you using to run the transactions from?
I am run XP
2) Do you know what version of CCAuthorize you have installed? I'm not
sure where that is displayed in OG, but probably in the credit card
set-up screen. If so, please tell me.
CCAuthorize: V2.6.28, Optigold: V3.01, FileMaker: Pro 5.0V3,
NetTools: V2.1.5, SQL: JSQL Plugin V1.0.5
3) Can you think of anything that changed recently with your OptiGold
installation, or the machine you're having these problems on?
Nope, not at all.
4) You said your echeck transactions started failing three days ago. Do
you run these most every day? I'm just wondering if we can narrow the
source of the problems down to a specific day (just in case I have to
deal with Authorize.net and bug them for what might have changed with
their servers).
Yes, I am running the OG automated task daily, plus I take in
customers=92 payments daily. That was the reason why I knew
something
was wrong when I couldn=92t manually process transactions of
several
customers.
Thanks for your time. We'll get to the bottom of this soon.
-wayne
--
Acme Technologies
> From: "Debbie Chen" <debbie@succeed.net>
> Date: Thu Jun 20, 2002 05:05:16 PM US/Eastern
> To: "'Optigold ISP List'" <isp-list@optigold.com>
> Subject: RE: [Optigold ISP] Authorize.Net
> Reply-To: "Optigold ISP List" <isp-list@optigold.com>
>
> Shawn,
>
> I hope you understand that "yes" can process the credit card
transaction
> ok, but keep in mind that the Echeck isn't ok. Please let me know
what
> is going on.
>
> -Debbie Chen
>
> -----Original Message-----
> From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf
Of
> Shawn Hogan
> Sent: Thursday, June 20, 2002 10:30 AM
> To: Optigold ISP List
> Subject: Re: [Optigold ISP] Authorize.Net
>
> Debbie Chen wrote:
>
> For the last 3 days I was unable to process the Echeck (direct debit
> through
> checking). It kept on giving an error of =B3Invalid Account
Number=B2.
> Nothing
> goes through. I have checked with Authorize.Net and everything works
> fine at
> their end. I had to manually process the Echeck on Authorize.Net
> Virtual
> Terminal and it goes through.
>
>
>
> Why is it giving the error?
>
>
>
> Thanks for your help and Shawn, I know you will have the answer for me
> just
> like usual 8) Hehe!
>
> Are you able to process credit card transactions okay?
>
> - Shawn
Messages In This Thread:
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