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STOP SENDING ME THESE EMAILS
Re: Questions...
From: Jim Toomey
Date: Wednesday, July 15, 1998
Time: 10:54:44 am
----------
> From: Grant Deason <gdeason@dbtech.net>
> To: isp-list@data-point.com
> Subject: Re: [Optigold-ISP] Questions...
> Date: Wednesday, July 15, 1998 8:26 AM
>
> On Tue, 14 Jul 1998 21:09:51 -0700, Shawn Hogan wrote:
>
> >>Now, the only problem that exists with this whole multiple accounts for
> >>multiple billing cycle customer is THIS: They may make ONE payment to
> >>handle more than one of these accounts, so how do we distribute funds
> >>(payments) between multiple accounts? Answer that and I think I'll be
> >>ready to go...;)
> >
> >That is one thing that you are going to have to decide how you want to
do
> >it. It is ABSOLUTELY impossible to assign a single payment to multiple
> >accounts.
>
> Having worked with many billing/accounting packages over the last 12
years, I can assure you this
> is not an unusual request. Many times one entity or person is
responsible for the payment of many
> accounts. Let's say we have several apartment offices in the area, all
on their own account. But all
> these offices are owned by one real estate company. The individual
offices have some autonomy,
> but for whatever goofy reason payment *has* to go through the central
office.
>
> Let's say one of the individual offices is 5 months past due. The
central office probably wouldn't
> appreciate it if you got the money from them and arbitrarily split the
payment up as *you* see fit
> (and perhaps showing all offices past due), instead of accurately showing
that only one office was
> actually the problem.
>
> This may not be the best example, but this kind of thing happens with all
sorts of businesses. Many
> cellular phone companies, for example, will make it so if you have
multiple phones (as a business
> very well might), each one is on it's own account. If they screw up the
billing on one of the phones
> (and you know they do that all the time), but you only send in one check
to cover all accounts, they
> bloody well stick the credit wherever they want to! Poor excuse for a
business, but it happens.
>
> >The WHOLE reason you want to have them as seperate master accounts is so
> >that they can have seperate billing cycles. Should customers really be
> >sending you seperate payments for different accounts, considering they
> >get them at different times?
>
> When you're trying to woo business customers, you find yourself having to
make unusual
> concessions all the time. I'm sure you realize this.
>
> >Granted, customers are not here to make your accounting life easier, but
> >you really have to draw the line SOMEWHERE. :-) Do you think a phone
> >company would allow you to pay for two different bills/accounts with a
> >single check? I don't think so. (I know, back to my utility example,
> >but this is a better example). hehe
>
> See above real-life example on cellular phones.
>
>
> ---
> Grant Deason
> db Technology
> http://www.dbtech.net
> http://web.dbtech.net/~gdeason
>
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