QDNS 4 OSX versions?

Re: QDNS 4 OSX versions?

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Date:

Time:

Chris
On Monday, July 15, 2002, at 10:37 PM, Men & Mice Support wrote:

> Dale,
>
> At 10:00 PM +0200 7/15/02, dale's stuff wrote:
>> I own the product. Are you telling me I can't be on the list as an owner
>> of the product?
>
> No. I'm not trying to kick you off the list. I'm just wondering aloud why
> you're here - why you're spending time reading this forum - if you're not
> actually using the product. I don't object at all to your presence as long
> as you keep your posts civil.

I own 2 M&M products.

>> As for being an "old gripe" it is not old as the "gripe" as you call it
>> has never been resolved.
>
> You listed two issues in your message:
>
> 1. You never got the second serial number. I've said over and over again,
> we were swamped in the first few weeks after the release of 3.5, and so
> a few requests fell through the cracks; if you didn't get a second key,
> ask us again. Therefore, as far as we're concerned, this issue is resolved
> until and unless you contact our sales department and request a second key.

How many times must I contact sales? It has been over 1 year and I STILL do
not have this second serial number! So tell me, how was I supposed to use
the product when I didn't have the serial number? And I contacted sales
again just a month or so ago and all they wanted was MORE MONEY.

> 2. We never promised that the keys would be cross platform. We promised
> that the product would be available for multiple platforms, and that a
> version 3.0 key would get you a working version 3.5 copy. You wanted a
> free side-grade to Linux, but we didn't offer that. Well, we consider the
> matter closed, making this an old issue.

The advertising prior to the release of 3.5 stated multi-platform. No place
did it say you were restricted by the license so it was reasonable to
expect that a license key would work on any platform. I asked a question
about this and was not told I would have to pay more for a linux version. I
had clearly stated that I might be moving to Linux. Which I finally did,
but not until the end of March of this year. But due to M&M refusing to
supply the second serialnumber I paid for more than 1 year ago. I couldn't
use the product.

> Have you contacted our sales department to see what kind of offer they'll
> make?

Yes, they want money. and they still refuse to send the second serial
number so I can't even sell the crap to someone else that is stuck using it.

> You won't get a free side-grade,

An ethical and honest company would offer that considering they have
basically stolen my money for over 1 year now. And I really don't care if
you don't like that last statement. Any company that takes money for a
product and refuses to supply it is unethical and dishonest.

> but I doubt you would be asked to pay full price for the Linux version. Of
> course, since you're no longer using QuickDNS, I suppose any price is too
> much as far as you're concerned - you don't need the product.

Once again, and I'll type slowy as it is very clear you can't read. I NEVER
GOT MY SECOND SERIAL NUMBER SO I COULDN'T USE THE PRODUCT. What is so hard
for you to understand about that? You keep harping on that I am not using
the product but refuse to recognize that I couldn't use the product due to
the refusal of the company to supply the serial number! Was I supposed to
use a pirate serial number?

I don't need th eproduct as you say becuase the compapny refused to supply
what I paid for. Therefore I had to find an alternative solution. I have
asked for my money back (which I ahev been asking for for many months) but
you refuse. So here is the situation. You refuse to supply the product I
paid for, you refuse to provide a free cross grade to a product that would
work in my current system (and keep in mind I didn't change systems until
about 1 year after I paid for the product which you refuse to provide) and
you refuse to refund my money.

>> I guess M&M figures they can ignore their customers just like they
>> ignore bugs in the product.
>
> Nope. We've long since realized that we simply can't make everybody happy
> and still remain as a going concern, but we don't ignore customers. We try
> very hard to satisfy as many customers as we can.

Well you have certainly ignored this customer after you stole my money.

> We also don't ignore bugs in the product. We try to find and fix any bug
> of consequence in a timely manner, and we log all minor defects for
> correction in later updates. There have occasionally been bugs we've had
> a hard time fixing, and to my recollection there is one outstanding issue
> in QuickDNS 3.5.3 for classic Mac OS (the latest version supported by your
> activation key). That bug is of minor consequence, as it turns out, and
> mainly puts annoying error messages in the log file. We have admitted
> failure in finding the cause(s) of this problem.

And I can't use the product because you have refused to supply the key I
have paid for. and now, due to your failure to provide the product I have
paid for I moved to a different solution so I simply want my money back. As
you have refused to provide the product I paid for there is no way I could
have been using the product which means I am not asking to have used the
product for free then then get my money back, I am asking for my money back
for a product I would never use.

>
> Is there a specific bug you have in mind?
>
>> that would be a pretty shitty response. But then again, M&M has proven
>> they don't give a shit about customer service.
>
> That's not true.

You obviously haven't been reading. Based on your response that is quite
clear

>
>> To this day I still have never received the second serial number.
>
> Ask us again! We've long since lost your original request. Ranting about
> this in this forum will not get you a second key - you must send a request
> to <mailto:sales@menandmice.com>.

I have been asking - just recently and I was told I would have to spend
more money. I posted here to warn people not to trust M&M. The facts speak
for themselves.

>
>> And because I never received the second serial number I COULD NOT USE THE
>> PRODUCT I BOUGHT AND PAID FOR. Because v3.5 required the 2 serial numbers
>> in order to use it. This is why I couldn't use the product.
>
> You could have continued to use the activation key you had for one server.
> You could have requested a temporary key for your second server. You
> could have then been persistent about getting a second permanent key.

I have a life. I don't have hours per day everyday to deal with this. I
deal with it as I have time. But of course an honest and ethical company
wouldn't make a paying customer wait for over 1 year for the product they
paid for.

>> Further, the advertising said nothing about the upgrade being Mac
>> specific.
>> The advertising stated multiple platform support.
>
> Yes, that's true.
>
> Similarly, the advertising for QuickDNS 4 states that it supports multiple
> users, and yet that feature is not part of the basic license. If you want
> multiple user support in QuickDNS 4, you will need to buy not just a
> license for your servers, but also a multiple user license.

and this is probably the first time anyone has heard of this - probably won'
t make it into the announcement until after people pay for the upgrades.

>
>> So once again, I still have never received the product for which I paid
>> and M&M refuses to do the honest and ethical thing.
>
> This forum is not the place to discuss sales and licensing issues. They
> won't get resolved here. You must contact our sales department to get such
> issues resolved. If you request a second Mac OS key for QuickDNS 3.5, that
> will be provided free of charge. If you want to side-grade a Mac OS key
> into a Linux key, that will cost money. All such arrangements, however,
> must be made with our sales department.

Once again, sales and marketing have refused to even try to resolve this
other than to tellme to spend more money. I refuse to give any more money
to such a scum company.

I will however spend lots of time letting people know of your underhanded
and dishonest practices. I will make sure everyone on all related
newsgroups know about M&M and how they steal money from people and simply
hope they just go away.

This is the company you work for. And most people are judged by the company
they keep. I know I had the guts to quit a company I worked for years ago
that changed their focus and started doing things I felt were wrong and
against the customers (and the company's long term) interest. While I was
a little off on my projections, that company went out of business about 16
months after I left. I predict a similar fate for M&M.

And I will continue to post about this here to warn others about your
practices. Until I get a satisfactory resolution.I would think that any
reasonable person would think a refund is in order after refusing to
provide the product for over 1 year. In fact, I do believe you have broken
various laws. Something else to look into.

> ____________________________________________________________________
> Chris Buxton Men & Mice
> support@menandmice.com Making DNS Easy
> We make money the old fashined way - we steal it from our customers

Hey Chris, a great new sig line you have there. And so accurate (in my
opinion)

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