QDNS 4 OSX versions?

Re: QDNS 4 OSX versions?

From:

Date:

Time:

Steve,

Get a life. The sales department refused to give me what I paid for even
after repeated requests. That is who you should have a problem with, not me.

You don't like my posts, too bad. I have as much right to be on this list
and post as you do.

M&M has stolen from me and I will continue to post until they do the right
thing.

On Monday, July 15, 2002, at 11:39 PM, Steven Henderson wrote:

> Dale please grow up and take your complaint off list.....
>
> -----Original Message-----
> From: quickdns-talk@lists.menandmice.com
> [mailto:quickdns-talk@lists.menandmice.com] On Behalf Of dale's stuff
> Sent: Monday, July 15, 2002 2:32 PM
> To: QuickDNS Talk
> Cc: sales@menandmice.com
> Subject: Re: QDNS 4 OSX versions?
>
> Chris
> On Monday, July 15, 2002, at 10:37 PM, Men & Mice Support wrote:
>
>> Dale,
>>
>> At 10:00 PM +0200 7/15/02, dale's stuff wrote:
>>> I own the product. Are you telling me I can't be on the list as an
> owner
>>> of the product?
>>
>> No. I'm not trying to kick you off the list. I'm just wondering aloud
> why
>> you're here - why you're spending time reading this forum - if you're
> not
>> actually using the product. I don't object at all to your presence as
> long
>> as you keep your posts civil.
>
> I own 2 M&M products.
>
>
>>> As for being an "old gripe" it is not old as the "gripe" as you call
> it
>>> has never been resolved.
>>
>> You listed two issues in your message:
>>
>> 1. You never got the second serial number. I've said over and over
> again,
>> we were swamped in the first few weeks after the release of 3.5, and
> so
>> a few requests fell through the cracks; if you didn't get a second
> key,
>> ask us again. Therefore, as far as we're concerned, this issue is
> resolved
>> until and unless you contact our sales department and request a second
> key.
>
> How many times must I contact sales? It has been over 1 year and I STILL
> do
> not have this second serial number! So tell me, how was I supposed to
> use
> the product when I didn't have the serial number? And I contacted sales
> again just a month or so ago and all they wanted was MORE MONEY.
>
>> 2. We never promised that the keys would be cross platform. We
> promised
>> that the product would be available for multiple platforms, and that a
>
>> version 3.0 key would get you a working version 3.5 copy. You wanted a
>
>> free side-grade to Linux, but we didn't offer that. Well, we consider
> the
>> matter closed, making this an old issue.
>
> The advertising prior to the release of 3.5 stated multi-platform. No
> place
> did it say you were restricted by the license so it was reasonable to
> expect that a license key would work on any platform. I asked a question
>
> about this and was not told I would have to pay more for a linux
> version. I
> had clearly stated that I might be moving to Linux. Which I finally did,
>
> but not until the end of March of this year. But due to M&M refusing to
> supply the second serialnumber I paid for more than 1 year ago. I
> couldn't
> use the product.
>
>> Have you contacted our sales department to see what kind of offer
> they'll
>> make?
>
> Yes, they want money. and they still refuse to send the second serial
> number so I can't even sell the crap to someone else that is stuck using
> it.
>
>> You won't get a free side-grade,
>
> An ethical and honest company would offer that considering they have
> basically stolen my money for over 1 year now. And I really don't care
> if
> you don't like that last statement. Any company that takes money for a
> product and refuses to supply it is unethical and dishonest.
>
>> but I doubt you would be asked to pay full price for the Linux
> version. Of
>> course, since you're no longer using QuickDNS, I suppose any price is
> too
>> much as far as you're concerned - you don't need the product.
>
> Once again, and I'll type slowy as it is very clear you can't read. I
> NEVER
> GOT MY SECOND SERIAL NUMBER SO I COULDN'T USE THE PRODUCT. What is so
> hard
> for you to understand about that? You keep harping on that I am not
> using
> the product but refuse to recognize that I couldn't use the product due
> to
> the refusal of the company to supply the serial number! Was I supposed
> to
> use a pirate serial number?
>
> I don't need th eproduct as you say becuase the compapny refused to
> supply
> what I paid for. Therefore I had to find an alternative solution. I have
>
> asked for my money back (which I ahev been asking for for many months)
> but
> you refuse. So here is the situation. You refuse to supply the product I
>
> paid for, you refuse to provide a free cross grade to a product that
> would
> work in my current system (and keep in mind I didn't change systems
> until
> about 1 year after I paid for the product which you refuse to provide)
> and
> you refuse to refund my money.
>
>
>>> I guess M&M figures they can ignore their customers just like they
>>> ignore bugs in the product.
>>
>> Nope. We've long since realized that we simply can't make everybody
> happy
>> and still remain as a going concern, but we don't ignore customers. We
> try
>> very hard to satisfy as many customers as we can.
>
> Well you have certainly ignored this customer after you stole my money.
>
>> We also don't ignore bugs in the product. We try to find and fix any
> bug
>> of consequence in a timely manner, and we log all minor defects for
>> correction in later updates. There have occasionally been bugs we've
> had
>> a hard time fixing, and to my recollection there is one outstanding
> issue
>> in QuickDNS 3.5.3 for classic Mac OS (the latest version supported by
> your
>> activation key). That bug is of minor consequence, as it turns out,
> and
>> mainly puts annoying error messages in the log file. We have admitted
>> failure in finding the cause(s) of this problem.
>
> And I can't use the product because you have refused to supply the key I
>
> have paid for. and now, due to your failure to provide the product I
> have
> paid for I moved to a different solution so I simply want my money back.
> As
> you have refused to provide the product I paid for there is no way I
> could
> have been using the product which means I am not asking to have used the
>
> product for free then then get my money back, I am asking for my money
> back
> for a product I would never use.
>
>>
>> Is there a specific bug you have in mind?
>>
>>> that would be a pretty shitty response. But then again, M&M has
> proven
>>> they don't give a shit about customer service.
>>
>> That's not true.
>
> You obviously haven't been reading. Based on your response that is quite
>
> clear
>
>>
>>> To this day I still have never received the second serial number.
>>
>> Ask us again! We've long since lost your original request. Ranting
> about
>> this in this forum will not get you a second key - you must send a
> request
>> to <mailto:sales@menandmice.com>.
>
>
> I have been asking - just recently and I was told I would have to spend
> more money. I posted here to warn people not to trust M&M. The facts
> speak
> for themselves.
>
>>
>>> And because I never received the second serial number I COULD NOT USE
> THE
>>> PRODUCT I BOUGHT AND PAID FOR. Because v3.5 required the 2 serial
> numbers
>>> in order to use it. This is why I couldn't use the product.
>>
>> You could have continued to use the activation key you had for one
> server.
>> You could have requested a temporary key for your second server. You
>> could have then been persistent about getting a second permanent key.
>
> I have a life. I don't have hours per day everyday to deal with this. I
> deal with it as I have time. But of course an honest and ethical company
>
> wouldn't make a paying customer wait for over 1 year for the product
> they
> paid for.
>
>>> Further, the advertising said nothing about the upgrade being Mac
>>> specific.
>>> The advertising stated multiple platform support.
>>
>> Yes, that's true.
>>
>> Similarly, the advertising for QuickDNS 4 states that it supports
> multiple
>> users, and yet that feature is not part of the basic license. If you
> want
>> multiple user support in QuickDNS 4, you will need to buy not just a
>> license for your servers, but also a multiple user license.
>
> and this is probably the first time anyone has heard of this - probably
> won'
> t make it into the announcement until after people pay for the upgrades.
>
>>
>>> So once again, I still have never received the product for which I
> paid
>>> and M&M refuses to do the honest and ethical thing.
>>
>> This forum is not the place to discuss sales and licensing issues.
> They
>> won't get resolved here. You must contact our sales department to get
> such
>> issues resolved. If you request a second Mac OS key for QuickDNS 3.5,
> that
>> will be provided free of charge. If you want to side-grade a Mac OS
> key
>> into a Linux key, that will cost money. All such arrangements,
> however,
>> must be made with our sales department.
>
> Once again, sales and marketing have refused to even try to resolve this
>
> other than to tellme to spend more money. I refuse to give any more
> money
> to such a scum company.
>
> I will however spend lots of time letting people know of your
> underhanded
> and dishonest practices. I will make sure everyone on all related
> newsgroups know about M&M and how they steal money from people and
> simply
> hope they just go away.
>
> This is the company you work for. And most people are judged by the
> company
> they keep. I know I had the guts to quit a company I worked for years
> ago
> that changed their focus and started doing things I felt were wrong and
> against the customers (and the company's long term) interest. While I
> was
> a little off on my projections, that company went out of business about
> 16
> months after I left. I predict a similar fate for M&M.
>
> And I will continue to post about this here to warn others about your
> practices. Until I get a satisfactory resolution.I would think that any
> reasonable person would think a refund is in order after refusing to
> provide the product for over 1 year. In fact, I do believe you have
> broken
> various laws. Something else to look into.
>
>
>> ____________________________________________________________________
>> Chris Buxton Men & Mice
>> support@menandmice.com Making DNS Easy
>> We make money the old fashined way - we steal it from our customers
>
> Hey Chris, a great new sig line you have there. And so accurate (in my
> opinion)
>
>
>
>
>
>

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