Dales serial numbers

Re: Dales serial numbers

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> > 1. You never got the second serial number. I've said over and over again,
>> we were swamped in the first few weeks after the release of 3.5, and so
>> a few requests fell through the cracks; if you didn't get a second key,
>> ask us again. Therefore, as far as we're concerned, this issue is resolved
>> until and unless you contact our sales department and request a second key.
>
>How many times must I contact sales? It has been over 1 year and I STILL do
>not have this second serial number! So tell me, how was I supposed to use
>the product when I didn't have the serial number? And I contacted sales
>again just a month or so ago and all they wanted was MORE MONEY.
>
>> 2. We never promised that the keys would be cross platform. We promised
>> that the product would be available for multiple platforms, and that a
>> version 3.0 key would get you a working version 3.5 copy. You wanted a
>> free side-grade to Linux, but we didn't offer that. Well, we consider the
>> matter closed, making this an old issue.
>
>The advertising prior to the release of 3.5 stated multi-platform. No place
>did it say you were restricted by the license so it was reasonable to
>expect that a license key would work on any platform. I asked a question
>about this and was not told I would have to pay more for a linux version. I
>had clearly stated that I might be moving to Linux. Which I finally did,
>but not until the end of March of this year. But due to M&M refusing to
>supply the second serialnumber I paid for more than 1 year ago. I couldn't
>use the product.

Here's a different view: I requested and received a second serial
number after posting just once to the list about this issue when it
came up, what, over a year ago? I then sent a request to wherever
Chris sent me and that other individual sent me my second number
within a few days of my request. Maybe I didn't complain enough to
be ignored. Maybe I didn't have sufficient lack of tact to be
ignored. Maybe they screwed up in their initial license modification
by not telling all of us clearly and repeatedly that they were
changing their license (which is their perogative) -- then to make
good, they gave away second licenses so we could run primary and
slave servers with version 3.

Dale, this is not a flame war "against" you. Just note that I'm a
completely neutral party on this list (not affiliated with the
company), as I have been on several other lists where you practice
similar posting mannerisms. I'm sure in the flesh you are a nice,
affible guy -- but on lists you seemingly are always combative and
rude. Really hard to want to help you when your first tactic is to
be a jackass. Strange as it may seem, politeness and courtesy
actually get you "more than you paid for" in the world. I'd be
willing to bet in an alternative universe, had you quietly approached
Chris or others at M&M, you would have quietly received your Linux
licenses last year when they gave us a bloody 8 month grace period on
the offer. Alas, your online personality makes you less than
pleasant to try to help.

Have you ever wondered if there is a correlation -- here, or on the
Webstar list... or -- well, maybe you understand and maybe you
don't. I'd just prefer to not read your complaints if you don't have
something constructive within them. I see nothing in the past two
days which would qualify. Hope this sheds some light on your
predicament here.

Paul Vail
After Hours

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