Dales serial numbers

Re: Dales serial numbers

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Well Paul,

On Tue, 16 Jul 2002 10:12:49 -0400
ahclist <ahclist@afterhoursconsulting.org> wrote:
> > > 1. You never got the second serial number. I've said over
> >and over again,
> >> we were swamped in the first few weeks after the release
> >>of 3.5, and so
> >> a few requests fell through the cracks; if you didn't get a
> >>second key,
> >> ask us again. Therefore, as far as we're concerned, this
> >>issue is resolved
> >> until and unless you contact our sales department and
> >>request a second key.
> >
> >How many times must I contact sales? It has been over 1 year
> >and I STILL do
> >not have this second serial number! So tell me, how was I
> >supposed to use
> >the product when I didn't have the serial number? And I
> >contacted sales
> >again just a month or so ago and all they wanted was MORE
> >MONEY.
> >
> >> 2. We never promised that the keys would be cross platform.
> >>We promised
> >> that the product would be available for multiple platforms,
> >>and that a
> >> version 3.0 key would get you a working version 3.5 copy.
> >>You wanted a
> >> free side-grade to Linux, but we didn't offer that. Well,
> >>we consider the
> >> matter closed, making this an old issue.
> >
> >The advertising prior to the release of 3.5 stated
> >multi-platform. No place
> >did it say you were restricted by the license so it was
> >reasonable to
> >expect that a license key would work on any platform. I
> >asked a question
> >about this and was not told I would have to pay more for a
> >linux version. I
> >had clearly stated that I might be moving to Linux. Which I
> >finally did,
> >but not until the end of March of this year. But due to M&M
> >refusing to
> >supply the second serialnumber I paid for more than 1 year
> >ago. I couldn't
> >use the product.
>
> Here's a different view: I requested and received a second
> serial number after posting just once to the list about this
> issue when it came up, what, over a year ago? I then sent a
> request to wherever Chris sent me and that other individual
> sent me my second number within a few days of my request.
> Maybe I didn't complain enough to be ignored. Maybe I
> didn't have sufficient lack of tact to be ignored. Maybe
> they screwed up in their initial license modification by not
> telling all of us clearly and repeatedly that they were
> changing their license (which is their perogative) -- then
> to make good, they gave away second licenses so we could run
> primary and slave servers with version 3.

I think I have been more than patient trying to get this. But
as they have repeated refused to send the key, I have been
asking for my money back for months which they also refuse.

I *had* asked nicely to sales many times prior to posting on
the list. I only posted to the list becuase sales refused to
respond.

> Dale, this is not a flame war "against" you. Just note that
> I'm a completely neutral party on this list (not affiliated
> with the company), as I have been on several other lists
> where you practice similar posting mannerisms. I'm sure in
> the flesh you are a nice, affible guy -- but on lists you
> seemingly are always combative and rude. Really hard to
> want to help you when your first tactic is to be a jackass.

Kind of like your rants about a certain domain? I suggest you
look in the mirror before commenting on others.

Maybe th eonly posts you remember are ones where I stand up
for myself. I have been ripped off by M&M and I want something
done about it. I apparently don't make as much money as you so
the money makes a difference to me. And to be clear the only
other list I am aware of that we are both on is the webstar
list. And yes, I have made comments about summary - and I have
the facts to back up everything I said about that crappy
company as well.

> Strange as it may seem, politeness and courtesy actually
> get you "more than you paid for" in the world. I'd be
> willing to bet in an alternative universe, had you quietly
> approached Chris or others at M&M, you would have quietly
> received your Linux licenses last year when they gave us a
> bloody 8 month grace period on the offer.

how many times is someone supposed to ask? 20, 30? I asked for
the Mac key, they refused. I asked for my money back as they
refused to give me what I had paid for, they refused. What
would you do? Just go crawl in a corner? Sorry, but I don't
let companies run over me like that.

they can either give me my money back - as they have refused
to provide the product I paid for, or I will get more than my
money's worth in lost sales to them.

Due to thier actions they have already lost a number of qdns
and dns expert sales. They will lose more as well.

>Alas, your online
> personality makes you less than pleasant to try to help.

What you have seen is only AFTER repeated private attempts. I
do not go public as the first step.

> Have you ever wondered if there is a correlation -- here, or
> on the Webstar list... or -- well, maybe you understand and
> maybe you don't. I'd just prefer to not read your
> complaints if you don't have something constructive within
> them. I see nothing in the past two days which would
> qualify. Hope this sheds some light on your predicament
> here.

Your email simply shows that you don't have a clue. I suggest
you go back and read your own posts bitching about people
taking *your* domain.

> Paul Vail
> After Hours
>

The situation is simple. I ordered and paid for a product.
They screwed up their process (which they have publically
admited), they did not send second keys to many people. Many
people bitched, I repeatedly requested via email my keys. they
ignored the requests.

I asked about the linux keys based on their own advertising
(which in my opinion and the opinion of others was false and
misleading) they refused to even consider anything.

I still did not receive my second key, the initila release was
so buggy it crashed my server so I could not even use that.
They still refused to send me my paid for key.

I asked for my money back (considering I didn't have the
product I paid for), they ignored and then refused.

I didn't say anything for a while becuase apparently unlike
you I do have a life. I sent them emails starting over 1 month
ago, they still refuse to send the keys (even though I no
longer want the keys) and they refuse to give me a refund for
the product they have so far refused to provide for over 1
year.

So what would you do when you pay for a product and yet over 1
year later you still don't have it and repeated emails to the
company result in no response?

Why is asking for a refund such a big deal? They want to solve
the problem, easy. Give me my money back. Pretty simple. YOu
have soeone that does not wish to do business with your
because of your unethical and dishonest tactics so great,
refund their money.

It is not as if I asked for the inital purchase price back, I
only asked for the upgrade cost back. Yet the refuse. Shows to
anyone with a clue about customer service that they don't have
a clue.

I will cost them thousands of dollars in sales without a
doubt. All becuase they refused to provide a paying customer
with the product they paid for or give a refund.

It is really very simple.

Sales:
888/4-DPOINT

Support:
858/452-3696