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Has anyone had a problem with the "Open Invoice Prob" this is showing up
Open Invoice Prob
From: Rob Smarzik
Date: Tuesday, March 2, 1999
Time: 6:16:28 pm
on the customers info screen. The only way we found out about it is a
customer called in and wanted to know why they have not had to pay for
their account yet. They had not received an invoice or an email from us
for their March '99. We looked up the customer info and saw where the
above message was listed and that the customer had not been invoiced for
March. Upon further checking into this matter we found 60+ customers
with this problem, and some of thoose were people that were supposed to
get invoiced in Febuary. How do we solve it and how do we keep this from
happening again? I can not go through all the 500+ customer files
everytime we do a billing to make sure they got invoiced correctly.
Thanks for any help in advanced.
I am also still having problems on also figuring out how to retreive
survey results customers have put in the web interface.
Rob Smarzik
RJS Online Services
Rock Hill, SC
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