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Rob Smarzik wrote:
Re: Open Invoice Prob
From: Shawn Hogan
Date: Tuesday, March 2, 1999
Time: 6:22:18 pm
>Has anyone had a problem with the "Open Invoice Prob" this is showing up
>on the customers info screen. The only way we found out about it is a
>customer called in and wanted to know why they have not had to pay for
>their account yet. They had not received an invoice or an email from us
>for their March '99. We looked up the customer info and saw where the
>above message was listed and that the customer had not been invoiced for
>March. Upon further checking into this matter we found 60+ customers
>with this problem, and some of thoose were people that were supposed to
>get invoiced in Febuary. How do we solve it and how do we keep this from
>happening again? I can not go through all the 500+ customer files
>everytime we do a billing to make sure they got invoiced correctly.
>Thanks for any help in advanced.
Well first narrow it down to a single customer. Figure out why *they*
haven't been invoiced, and you will probably figure out why those 60
weren't invoiced.
Check their expiration dates and check their account types and make sure
they are an account type that *does* get invoiced.
>I am also still having problems on also figuring out how to retreive
>survey results customers have put in the web interface.
Go to page 2 of reports/charts.
- Shawn
-------------------------------
Shawn D. Hogan
President, Data Point Solutions
http://www.data-point.com
(619) 452-3696
ICQ: 8319647
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