M&M Service (was QDNS 4 OS X)

Re: M&M Service (was QDNS 4 OS X)

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I will agree to your whole letter. This is the same long term experience we
have had. Been running QDNSPro on MacOS servers for years and years now,
started most recent years we have been running on 6100/66's with G3/400 cards,
before that it was hundreds of zones on stock 6100/66s... but now with end of
life for MacOS 9 versions (we had great experience with the 3.0 to 3.5 upgrade
serial number thing as well, no complaints there either), and not wanting to
shoehorn OS X onto 6100's with G3's if even at all possible (Xserves are a tad
bit of overkill for DNS only work for us), we are moving to a 1U linux box and
a 1U Sun Solaris box for our two DNS servers. Service and pricing has been
exceptional! They worked with us on the pricing as we were not aware that OS 9
support on 4.0 was going away, and worked with us on this.

Sure I can edit zone files by hand until I am blue in the face, and the Solaris
version is a bit pricey compared to the linux version but we were super happy
in the end and looking forward to actually doing the upgrade/migration in the
next month to QDNSPro on Linux and Solaris.

No complaints and they will always get our money on future needs... One of, if
not the best company I have delt with in a long, long time.

Keep it up M&M!

On Fri, 19 Jul 2002 10:56:45 +0100
"QuickDNS_Talk" <quickdns_talk@bta.com> wrote:
> For anyone listening to previous threads re: M&M service, second keys etc,
> I just wanted to pass on my own opinion and experiences of M&M:
>
> We've used QDNS since the beginning (1996? 1997? I don't remember any more)
> and have migrated up thru the versions, including transitioning from MacOS
> to Linux/BIND.
>
> Despite what others may have experienced, we have ALWAYS had good and
> prompt support from M&M, even before we had a maintenance contract for the
> software we've had (and were buying upgrades ad-hoc).
>
> When the MacOS second-key ("secondary-only server no longer allowed in
> 3.x") issue came up, we did as requested and mailed M&M and got our second
> keys promptly.
>
> During our (staggered) upgrade to Linux servers (which was co-incident with
> renumbering our network and physically adding/running extra servers) M&M
> took account and honoured previous purchase costs when we added additional
> licenses because, at the time of asking, certain quantity bundles (e.g.
> "twin" licenses) were available but we actually staggered our purchases -
> they didn't actually need to do that considering that we were adding more
> servers (i.e. running two old, two new simultaneously) not just upgrading
> existing ones. Yet they allowed us to turn a single linux purchase into a
> "twin" one rather than making us purchase another single. Nice, and
> appreciated.
<snipped>

-Nevin Lyne

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