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Re: Declined Cards/PC Auth Hub

From: Shawn Hogan
Date: Wednesday, March 3, 1999
Time: 11:43:23 am

Greg Gibson wrote:

>When we bill a credit card through Optigold into PC Auth hub, and the card
>is declined, we are not seeing an entry in the PC Auth batch list
>indicating such...we are ONLY seeing approved cards in the batch list...no
>declines at all.

Beause that's how PC Authorize works...


>Is this a bug or is there a reason for it? If the card is declined I would
>like to be able to see the reason why so I can at least tell the customer.

You can set Optigold ISP to log declines to the notes of the customer
record.


>Also, if a card is approved, but it returns an invalid code to Optigold,
>shouldn't it show up in the PC Auth batch listing as well?

I would assume so...

- Shawn

-------------------------------
Shawn D. Hogan
President, Data Point Solutions
http://www.data-point.com
(619) 452-3696
ICQ: 8319647


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