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Greg Gibson wrote:
Re: Cards Not Being Approved in Opti
From: Shawn Hogan
Date: Thursday, March 4, 1999
Time: 4:24:47 pm
>Shawn...we have had a number of credit cards which are apparently valid and
>legitimate cards that are being declined when we process them into PC Auth
>Hub through Optigold...we know they are valid because we can enter them
>directly into the PC Auth Client and they will be approved. We came across
>this because we had several irate customers who had provided us with
>legitimate card numbers yell at us after we sent them a decline letter.
>
>Do you have any idea what's going on?
>
>What's really irratating is that the declined cards processed through
>Optigold are not showing up in the PC Auth batch list...so we have no idea
>what kind of code is being generated. This is something specific to
>Optigold because if a card is entered into PC Auth Client and declined it
>will be listed in the batch list. We need Optigold to do this as well.
Ask again tomorrow. :-) 1.8.4 which is coming out late tonight adds the
ability to see the verbose result codes as well as log the response codes
to the notes field of declined customers).
- Shawn
-------------------------------
Shawn D. Hogan
President, Data Point Solutions
http://www.data-point.com
(619) 452-3696
ICQ: 8319647
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