Search Again: Re: Generated invoices did not include Time Usage From: Javier Galvez Date: Monday, September 2, 2002 Time: 2:00:22 pm isp-list@optigold.com writes: >> For some reason, that I do not know, this month's billing did not >include >> the Time usage. >> >> I normally send the time usage with a 0.0 value since I do not charge >> extra for such usage, but to let our customer know for how many hours >used >> our services. >> >> September's invoices were shout normally but this time did not include >any >> usage. >> >> I was thinking that was because did not import correctly the time usage, >> but, it was'nt becouse of that. >> >> I moved no settings since 2 months, and august billing included this >usage >> stuff. >> >> Any changes in invoicing that I should be aware of? > >Pull up a customer you think it should have been on that it was not. >Click >on the usage record in question to go to the detail window. What is the >"Allowed" and "Used" hours set to on that record? I pulled that window this way: Main Menu -> Usage -> August usage and shows the following:: Usage Detal Month August 2002 Times Logged in 50 Time Online 11:47:00 Allowed 9999:00:00 Billed NOT CHECKED This customer should be billed for thoes 11 hours 47 minutes on september's invoice, but he wasn't The samething happen with everysingle other customer Thank you Javier Galvez MegaLink +(591)-715-22149 jcgalvez@megalink.com --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Generated invoices did not include Time Usage by Javier Galvez on Sep 2, 2002 at 7:37:44 am Re: Generated invoices did not include Time Usage by Shawn Hogan on Sep 2, 2002 at 11:54:56 am Re: Generated invoices did not include Time Usage by Javier Galvez on Sep 2, 2002 at 2:00:22 pm Re: Generated invoices did not include Time Usage by Shawn Hogan on Sep 2, 2002 at 5:23:07 pm Re: Generated invoices did not include Time Usage by Javier Galvez on Sep 2, 2002 at 5:55:05 pm Re: Generated invoices did not include Time Usage by Shawn Hogan on Sep 2, 2002 at 9:59:13 pm Re: Generated invoices did not include Time Usage by Javier Galvez on Sep 3, 2002 at 5:19:13 am Re: Generated invoices did not include Time Usage by Shawn Hogan on Sep 3, 2002 at 11:57:21 am Re: Generated invoices did not include Time Usage by Javier Galvez on Sep 3, 2002 at 6:31:18 pm Re: Generated invoices did not include Time Usage by Shawn Hogan on Sep 3, 2002 at 6:47:10 pm Re: Generated invoices did not include Time Usage by Javier Galvez on Sep 3, 2002 at 6:51:05 pm Re: Generated invoices did not include Time Usage by Shawn Hogan on Sep 3, 2002 at 7:04:58 pm Re: Generated invoices did not include Time Usage by Javier Galvez on Sep 3, 2002 at 7:08:17 pm Re: Generated invoices did not include Time Usage by Shawn Hogan on Sep 3, 2002 at 7:14:24 pm