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Verreault, John wrote:
Re: Termination Date
From: Shawn Hogan
Date: Monday, September 9, 2002
Time: 2:14:45 pm
> I am having a problem when our employees cancel broadband accounts. They are
> also supposed to cancel the account with the broadband provider,
> (unfortunately no API yet to link Optigold), however, some employees are
> forgetting and I don't know which ones are making mistakes all the time(
> which is costing us money). I am sure they would be much more careful if I
> could trace it back to them.
>
> Since there is a restore terminated account action, could there not be a
> terminate account action that would ask for a date and then populate the
> Termination date and log to notes. Technically you only terminate an account
> once, usually upon reception of a cancellation request by e-mail or phone,
> so it wouldn't be that annoying. From an audit standpoint I wouldn't mind a
> little annoyance to get accountability.
>
> I don't know if there are any other Optigold users that feel the same way.
Couldn't you have a "fake" server event that notifies you when someone needs
to be canceled? For example an email to someone that handles the
cancellations? Then when they are canceled you (or whoever you designate)
would always be notified.
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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