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If you do not have OG automatically remove your users when you cancel
Re: Restoring Cancelled Customers?
From: Alan Rader
Date: Wednesday, March 17, 1999
Time: 6:17:48 pm
them, then they are not gone. We have ours setup this way for this
reason. We can cancel an account, but until we use the auto cancel
script from the script menu, all the users info stays in our passwd
file. We do put them on hold first which disables their account, then
change it to cancel if need be. If they pay, change it back to hold and
then do a restore.
Alexi wrote:
>
> At 3/17/99 06:32 PM , you wrote:
> >Shawn...let's say we have a customer whose account gets cancelled. Then he
> >pays up and wants to renew. How do we restore this customer's account
> >status from CANCELLED to CURRENT without manually editing the account
> >status field?
> >We've tried generating invoices and crediting payments...when we do the
> >expiration date will roll over to the correct current date, but the account
> >status remains CANCELLED.
>
> Once you CANCEL an account, it is gone, you need to create a new one and/or
> delete the old one. The only way to bypass is to only put them on hold,
> and then reactivate them when they pay up.
>
> Alexi
>
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