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Chuck Rock wrote:
Re: Manual invoices don''t get sent to customers!
From: Shawn Hogan
Date: Thursday, September 26, 2002
Time: 9:59:00 am
> I have a bunch of mad customers after I shut them off for non payment....
>
> The common thread is the invoices for their services were all made manually.
> Why didn't OG send them out when the billing person pushed the Invoice
> Customers button? Now I have possibly a hundred or more customers that have
> been or will get shut off for non payment, and they don't even have an
> invoice to pay?
Invoice Customers only creates new invoices... it does not retroactively go
back and do anything with already existing invoices. If you manually create
an invoice, the only way to send it is to click on the "Send/Print Now"
option.
> Optigold is smart enough to know that the invoice has not been sent to the
> customer when you go into it, where the setting to tell it to use that
> information and actually "Invoice the customer" when that button is pushed?
You could pull up a list of all invoices that were not sent by searching for
them with the "Search" button on any customer's Invoices screen, then you
can click the "Send All" button at the top of the resulting list.
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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