Search Again: Re: Weird CC billing problem From: Shawn Hogan Date: Wednesday, October 2, 2002 Time: 3:26:30 pm Troy Harris wrote: > I just had something strange happen, and I'm not sure why. It appears that on > Sept. 9th, everyone who got an invoice created on that day and had a credit > card on file got billed (even though, optigold is set to invoice 15 days > before the expiration date and to bill the credit card 1 day before). The > scary part though, is that Optigold never added those payments, so it went > ahead and billed those customers again 14 days later. Something like this > happened maybe 2 or 3 months ago, but only to like 2 or three customers, this > time it was like a dozen. Any ideas? Are you able to validate that the transactions originated from Optigold within the gateway itself? Like does it reflect Optigold invoice numbers? Any chance you have multiple copies of Optigold floating around on your network? Like maybe someone had access to (and accidentally was using) a backup set of data files? - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Weird CC billing problem by Troy Harris on Oct 2, 2002 at 3:14:57 pm Re: Weird CC billing problem by Shawn Hogan on Oct 2, 2002 at 3:26:30 pm Re: Weird CC billing problem by Troy Harris on Oct 4, 2002 at 2:58:49 pm Re: Weird CC billing problem by Shawn Hogan on Oct 4, 2002 at 8:29:03 pm