 |  |
I am ending my posting on this subject now, and president@burst.net is filtered
Re: Re: BEWARE - Do Not Use Optigold - DISHONESTLIARS
From: N. Lyne
Date: Thursday, October 10, 2002
Time: 8:17:05 pm
into the trash now.
Have a great night all.
On Thu, 10 Oct 2002 23:08:20 -0400
"BurstNET Technologies, Inc President - C.E.O." <president@burst.net> wrote:
> At 09:02 PM 10/10/2002 -0600, you wrote:
> >Here is an idea, why don't you take it offlist.
> >I don't care about your little billing problem. I'm tired getting all of
> >this crap in my email. You made yourself look like a total ass. Nice work.
>
> I am not denying I am an a**hole.
> Now I am an a**hole with a grudge against OPTIGOLD.
>
> SMA
> PRES/CEO
> BURSTNET
>
> >
> >_______________________________
> >Kris Cote
> >Director of Internet Engineering
> >StormServer Internet / Storm3 Communications
> >admin@stormserver.net
> >
> >
> >----- Original Message -----
> >From: "BurstNET Technologies, Inc President - C.E.O." <president@burst.net>
> >To: "Optigold ISP List" <isp-list@optigold.com>
> >Sent: Thursday, October 10, 2002 8:56 PM
> >Subject: Re: [Optigold ISP] Re: BEWARE - Do Not Use Optigold -
> >DISHONESTLIARS
> >
> >
> >> >
> >> >Well, because the email list is my domain. I do nothing except list
> >email
> >> >and engineering. Anything to do with sales, money or refunds I have
> >nothing
> >> >to do with.
> >>
> >>
> >> Must be the "other" one person in your company that handles everyting else
> >> then...Claudia...who seems to not have been the one that knows what is
> >> going on either...
> >> amazing....
> >>
> >> >
> >> >My guess is because billing (not JUST refunds) is handled through
> >> >billing@digitalpoint.com, not through sales or support phone lines.
> >>
> >> So we are stuck emailing and waiting 7-10 days for a pointless response
> >> from your billing dept, and will never be able to talk to anybody about a
> >> billing issue on the phone?
> >> Just the run-around I was talking about earlier...
> >>
> >> >
> >> >> How come you said one the phone ealier to one of my employees that YOU
> >> >> couldn't handle this situation?
> >> >
> >> >Because I don't handle them.
> >>
> >> Then who does?
> >> Do you have any people there besides the two people who can't/won't handle
> >it?
> >> No one else seems to exist there from what we can tell....
> >>
> >> >> The point is you gave us an RMA number, now honor it.
> >> >> If you had all these contingencies, you should never have given an RMA
> >> >> number to begin with.
> >> >
> >> >>From the original email, the RMA was issued *with* the contingency. It
> >was
> >> >not added after the fact.
> >>
> >> That was not made 100% clear to us.
> >> We were never told anything about going over the 90 days (yes, we did see
> >> 30 days on website), and that you would make an exception.
> >>
> >> During those 90 days we never got the product installed, and were in
> >> constant contact with your company on the tech side to try and work
> >> security issues out. As far as we were concerned the 30 day term should
> >> start once we get the product installed right, NOT from the download.
> >> Otherwise we would have no opportunity to test the product out at all!
> >>
> >> As far as we knew you understood our tech problems, and agreed to refund
> >> because we could not get the product working to our security levels.
> >> Everything was fine in our relationship up and until that point, as far as
> >> tech support went...besides the security flaws in the product as far as we
> >> were concerned.
> >> We got the RMA number no problem...and then everything went to hell...
> >> Minimal responses from your company, unavailability, no-one willing to
> >> figure the stuation out with us, one word answers, etc....
> >> This went on for months and months!
> >> We finally had enough...what more do you want from us?
> >> You held up the refund over a three sentence paragraph on why we were
> >> unhappy with the product?
> >> As far as we knew that was just for your own usage to fix your product,
> >not
> >> a so-called "contingency" of us getting a refund you alteady issued and
> >RMA
> >> number for!
> >> No other company in the world issues an RMA number before they
> >> returnability...
> >> If this was a contingency, then you should have held the RMA number until
> >> the contingency was filled.
> >> As far as we knew, the RMA was issued, and it was a done deal, and we were
> >> waiting for our refund.
> >> How long would you wait for a refund, and the complete run-around, until
> >> you finally started to take other mesaures?
> >>
> >> >That much I'm not sure of... I'm not sure what your definition of
> >"secure"
> >> >is. Personally, I wouldn't call putting *any* machine with mission
> >critical
> >> >info outside a firewall secure.
> >>
> >> There were issues even with the server behind the firewall.
> >> Remember, you have a web-basex system, and not all machines are behind te
> >> firewall.
> >> Compbined with Filemaker on the ackend, we found some major securiy
> >problems.
> >>
> >> >
> >> >> All we want is our refund and then we will go away.
> >> >
> >> >Sorry dude... you really went about it the wrong way.
> >>
> >> Being patient for months is not the wrong way.
> >> Oh I thought you didn't handle such things? No all of a sudden you are
> >> making a decision? bulls**t!
> >>
> >>
> >> SMA
> >> PRES/CEO
> >> BURSTNET
> >>
> >>
> >>
> >> > - Shawn
> >> >
> >> >-------------------------------
> >> >Shawn D. Hogan
> >> >President, Digital Point Solutions
> >> >http://www.digitalpoint.com
> >> >(858) 452-3696
> >> >
> >> >
> >> >---------------------------------------------------
> >> >To subscribe, unsubscribe or to search list archive
> >> >please visit http://www.optigold.com/lists/isp.html
> >> >---------------------------------------------------
> >> >
> >> >
> >> >
> >>
> >> ---------------------------------------------------
> >> To subscribe, unsubscribe or to search list archive
> >> please visit http://www.optigold.com/lists/isp.html
> >> ---------------------------------------------------
> >>
> >
> >
> >
> >---------------------------------------------------
> >To subscribe, unsubscribe or to search list archive
> >please visit http://www.optigold.com/lists/isp.html
> >---------------------------------------------------
> >
> >
> >
>
> ---------------------------------------------------
> To subscribe, unsubscribe or to search list archive
> please visit http://www.optigold.com/lists/isp.html
> ---------------------------------------------------
-Nevin Lyne
--
Gippy's Internet Solutions
http://www.gippy.net/
(507) 250-1141
--
---------------------------------------------------
To subscribe, unsubscribe or to search list archive
please visit http://www.optigold.com/lists/isp.html
---------------------------------------------------
Messages In This Thread:
Return to Digital Point Solutions' Home Page
| home | |
| products | |
| services | |
| support | |
| email lists |
| optigold isp | |
| optigold isp news | |
| home inspection | |
| inspectrix | |
| java companion | |
| oracle | |
| quickdns pro | |
| search engine | |
| veterinary |
| tips | |
| employees | |
| free tools | |
| portfolio | |
| jobs | |
| contact |
888/4-DPOINTSupport:
858/452-3696