 |  |
BRAVO!!!!!!!!!!!!!!!!!!
Re: Re: BEWARE - Do Not Use Optigold - DISHONESTLIARS
From: Chris Collins
Date: Thursday, October 10, 2002
Time: 8:33:26 pm
-----Original Message-----
From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf Of
Shawn Hogan
Sent: Thursday, October 10, 2002 9:48 PM
To: Optigold ISP List
Subject: Re: [Optigold ISP] Re: BEWARE - Do Not Use Optigold -
DISHONESTLIARS
BurstNET Technologies, Inc President - C.E.O. wrote:
> Instead of responding like this, why don't you tell your users why you
> won't honor our RMA?
I really was trying to help you out so you didn't need to waste your
time researching which bank we use, etc. I didn't mean it
sarcastically.
As far as addressing it... That's why I specifically asked if you were
looking for a response before, which you said "no".
In case you forget already, you can find your response to that question
here:
http://archive.digitalpoint.com/FMPro?-db=listarch.fp5&-lay=web&-RecID=1
2629
042&-Format=archdetail.html&-Find
But I guess you are, so...
Refunds are issued within 30 days for 100% return or within 90 days less
a 25% restocking fee. Your refund request came after the 90 days. We
were willing to bend the rules, provided you gave a written (as in 1
paragraph) explanation and returned the user's guide. Which your
company promptly agreed to, saying your CTO would send the written
reason. A month later, you contacted billing, asking where the refund
was. They responded asking where the written reason for the refund was.
Again, you said your CTO would send it right over. Another month goes
by and your company asks again. We responded again, asking where the
written reason was, this time your response was that it should not
depend on the reason and that you would instead issue a chargeback.
Which was an acceptable route as far as we were
concerned:
<clip>
> We need the refund by the end of the day. If we do not have it, we
> will issue a chargeback TODAY!
Okay, if that is the route you wish to take, that is acceptable.
> That IS NOT the route we wish to take, but your company is backing us
> up against a wall. We are approaching the dealine windows for a
> chargeback. We are left with no choice but to file one, if you do not
> volutarily give the refund immediately.
> We do not want to file one though.
>
> Please advise, what you would prefer....
If you are unable to supply a written reason for the return, I'm not
able to process it. So if you are unable to supply it, I would say the
best thing to do would to to do a chargeback in that case.
</clip>
At that point, we assumed it was a done deal...
Then a month later (after you already stated you simply were going to do
a charge back, you again asked where the refund was.
The point is that the refund rules were bent (both the timeframe and
restocking fee) conditionally. With the condition being that a written
reason was supplied. Granted, it was (finally) supplied 3 months after
it was requested. And within that time frame your company stated
numerous times you wanted to drop it and simply issue a chargeback (I
can also point out that we never attempted to persuade you otherwise, in
fact we agreed that would be the best route in your situation, since you
were unable to supply a written reason). I never assume anyone is a
liar, so if you say you are going to issue a chargeback, well... I would
assume you were going to issue a chargeback. And to top it off, your
company was completely rude and using profanities towards our staff,
which ultimately were bending our own rules to suit your needs anyway.
As far as you returning the user's guide, you did. And we in fact still
have the package (completely unopened I might add), which we will gladly
return to you in its unopened form.
So the bottom line is that the refund rules were conditionally bent, and
your company did not adhere to those conditions. Even now, if you
weren't such an ass to our staff, I would have gladly still authorize
the refund. It has absolutely nothing to do with the money, hell, it's
not even that much (it's just Optigold + a minimum customer license).
What it *is* about is the principle. You of course are welcome to write
letters to our bank, our merchant provider (which is the same as our
bank, so you can kill two birds with one stone there), the BBB, your
congressman or whoever else you wish... And if you want to be rational
about it, I'll even help you dig up as much info as I can give you that
you want (about people, banks, phone numbers, addresses, etc.) to make
your life a little easier.
> You look like a moron to your clients responding like this rather than
> addressing our claim.
Again, you can refer back to this URL:
http://archive.digitalpoint.com/FMPro?-db=listarch.fp5&-lay=web&-RecID=1
2629
042&-Format=archdetail.html&-Find
Where I specifically asked if you were looking for a response from us.
Which you specifically said no.
> Obviouly you agree you are a thief!
{lol} Aye matie'... I'm out to plunder the ISPs of the world. {grin}
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
---------------------------------------------------
To subscribe, unsubscribe or to search list archive
please visit http://www.optigold.com/lists/isp.html
---------------------------------------------------
---
[This E-mail has been scanned for viruses and found to be virus free]
---
[This E-mail has been scanned for viruses and found to be virus free]
---------------------------------------------------
To subscribe, unsubscribe or to search list archive
please visit http://www.optigold.com/lists/isp.html
---------------------------------------------------
Messages In This Thread:
Return to Digital Point Solutions' Home Page
| home | |
| products | |
| services | |
| support | |
| email lists |
| optigold isp | |
| optigold isp news | |
| home inspection | |
| inspectrix | |
| java companion | |
| oracle | |
| quickdns pro | |
| search engine | |
| veterinary |
| tips | |
| employees | |
| free tools | |
| portfolio | |
| jobs | |
| contact |
888/4-DPOINTSupport:
858/452-3696