 |  |
Can we go ahead and block this loser. I'm guessing we're had enough of
Re: Re: BEWARE - Do Not Use Optigold - DISHONESTLIARS
From: Chris Collins
Date: Thursday, October 10, 2002
Time: 8:42:36 pm
him at this point. Time to get back to the truly important tasks of
making the great, better.
So, Shawn, in what upcoming version will OG be able to get me a cup of
coffee? (smile)
-----Original Message-----
From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf Of
Shawn Hogan
Sent: Thursday, October 10, 2002 11:24 PM
To: Optigold ISP List
Subject: Re: [Optigold ISP] Re: BEWARE - Do Not Use Optigold -
DISHONESTLIARS
BurstNET Technologies, Inc President - C.E.O. wrote:
> Must be the "other" one person in your company that handles everyting
> else then...Claudia...who seems to not have been the one that knows
> what is going on either... amazing....
> So we are stuck emailing and waiting 7-10 days for a pointless
response
> from your billing dept, and will never be able to talk to anybody
about a
> billing issue on the phone?
> Just the run-around I was talking about earlier...
> Then who does?
> Do you have any people there besides the two people who can't/won't
handle it?
> No one else seems to exist there from what we can tell....
Accounting/billing handles it. Imagine calling Steve Jobs up because
you wanted to return a computer you bought from Apple. My guess is that
yes... he does have the authority to do whatever it is you need, but I'm
guessing that you probably would be deferred to the correct department
> That was not made 100% clear to us.
> We were never told anything about going over the 90 days (yes, we did
> see 30 days on website), and that you would make an exception.
>
> During those 90 days we never got the product installed, and were in
> constant contact with your company on the tech side to try and work
> security issues out. As far as we were concerned the 30 day term
> should start once we get the product installed right, NOT from the
> download. Otherwise we would have no opportunity to test the product
> out at all!
Do you start service for your co-location customers once they figure out
how to configure the services on their machines, or when the machines
are installed? I'm sure you will agree that some line has to be drawn.
And since Optigold doesn't "call home" with any info, someone could call
up 20 years later saying they never did get it working how they wanted.
Which again brings me back to the trial. That's what it's for... never
expires, nothing disabled, etc.
> As far as we knew you understood our tech problems, and agreed to
> refund because we could not get the product working to our security
> levels. Everything was fine in our relationship up and until that
> point, as far as tech support went...besides the security flaws in the
> product as far as we were concerned. We got the RMA number no
> problem...and then everything went to hell... Minimal responses from
> your company, unavailability, no-one willing to figure the stuation
> out with us, one word answers, etc.... This went on for months and
> months! We finally had enough...what more do you want from us?
> You held up the refund over a three sentence paragraph on why we were
> unhappy with the product?
> As far as we knew that was just for your own usage to fix your
product, not
> a so-called "contingency" of us getting a refund you alteady issued
and RMA
> number for!
> No other company in the world issues an RMA number before they
> returnability...
> If this was a contingency, then you should have held the RMA number
until
> the contingency was filled.
> As far as we knew, the RMA was issued, and it was a done deal, and we
were
> waiting for our refund.
> How long would you wait for a refund, and the complete run-around,
until
> you finally started to take other mesaures?
The RMA was issued because you said you were going to have the CTO send
over the stuff the next day.
I would imagine you would be pissed about not being able to get an RMA
number before the reason was sent over, so it makes me think it would be
a lose-lose situation.
> There were issues even with the server behind the firewall. Remember,
> you have a web-basex system, and not all machines are behind te
> firewall. Compbined with Filemaker on the ackend, we found some major
> securiy problems.
Again, I'm not really familiar with the specifics of your architecture,
so I'm not sure how to address it. Not that it even matters at this
point anyway I would guess. :)
> Being patient for months is not the wrong way.
See previous response...
> Oh I thought you didn't handle such things?
That is correct.
> No all of a sudden you are making a decision? bulls**t!
Do you handle billing related issues within your company? I'm guessing
probably not. But I'm sure you do have the authority to override
whatever your billing employees decide upon. I'm just saying that I
don't personally feel there is justification for such an override to
come from me.
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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