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Sir, you are so full of it, I can hardly stand the odor of your
Re: Re: BEWARE - Do Not Use Optigold - DISHONESTLIARS
From: Don Brown
Date: Thursday, October 10, 2002
Time: 9:11:16 pm
e-mail.
You, or your people (who you like to lay blame upon -- how old are
you?) didn't handle this situation appropriately.
Now, you come forward to prosecute Digital Point and blame them for
your own firm's shortcomings. Everyone on this list has a nose which
knows the difference between chicken salad and chick sh*t. You best
go somewhere else with your flimsy claims. If you haven't figured
that out yet, then that tells a lot of tales, all by itself.
Thanks,
Thursday, October 10, 2002, 10:47:57 PM, BurstNET Technologies, Inc President - C.E.O. <president@burst.net> wrote:
BTIPCEO> At 08:24 PM 10/10/2002 -0700, you wrote:
>>BurstNET Technologies, Inc President - C.E.O. wrote:
>>
>>> Must be the "other" one person in your company that handles everyting else
>>> then...Claudia...who seems to not have been the one that knows what is
>>> going on either...
>>> amazing....
>>> So we are stuck emailing and waiting 7-10 days for a pointless response
>>> from your billing dept, and will never be able to talk to anybody about a
>>> billing issue on the phone?
>>> Just the run-around I was talking about earlier...
>>> Then who does?
>>> Do you have any people there besides the two people who can't/won't
BTIPCEO> handle it?
>>> No one else seems to exist there from what we can tell....
>>
>>Accounting/billing handles it. Imagine calling Steve Jobs up because you
>>wanted to return a computer you bought from Apple. My guess is that yes...
>>he does have the authority to do whatever it is you need, but I'm guessing
>>that you probably would be deferred to the correct department
BTIPCEO> You are not Steve Jobs..and I know you have no more than a handfull of
BTIPCEO> employees there, if that even...
BTIPCEO> In 6 months I only found two of you.
>>
>>> That was not made 100% clear to us.
>>> We were never told anything about going over the 90 days (yes, we did see
>>> 30 days on website), and that you would make an exception.
>>>
>>> During those 90 days we never got the product installed, and were in
>>> constant contact with your company on the tech side to try and work
>>> security issues out. As far as we were concerned the 30 day term should
>>> start once we get the product installed right, NOT from the download.
>>> Otherwise we would have no opportunity to test the product out at all!
>>
>>Do you start service for your co-location customers once they figure out how
>>to configure the services on their machines, or when the machines are
>>installed? I'm sure you will agree that some line has to be drawn. And
>>since Optigold doesn't "call home" with any info, someone could call up 20
>>years later saying they never did get it working how they wanted. Which
>>again brings me back to the trial. That's what it's for... never expires,
>>nothing disabled, etc.
BTIPCEO> We sure do issue credits if a service/product we provide is found to be
BTIPCEO> unusable by a client.
BTIPCEO> We hope he stays as a client, and forgets the beginning problems he had.
BTIPCEO> I should think you would have just given us our refund, and hoped we tried
BTIPCEO> the product again after not liking others,
BTIPCEO> or saying to an associate..."hey you know what Optigold wasn't for us, but
BTIPCEO> they were fair to us, why don't you give them a try"
BTIPCEO> Instead, we got the runaround, and now are doing the opposite...
>>
>>> As far as we knew you understood our tech problems, and agreed to refund
>>> because we could not get the product working to our security levels.
>>> Everything was fine in our relationship up and until that point, as far as
>>> tech support went...besides the security flaws in the product as far as we
>>> were concerned.
>>> We got the RMA number no problem...and then everything went to hell...
>>> Minimal responses from your company, unavailability, no-one willing to
>>> figure the stuation out with us, one word answers, etc....
>>> This went on for months and months!
>>> We finally had enough...what more do you want from us?
>>> You held up the refund over a three sentence paragraph on why we were
>>> unhappy with the product?
>>> As far as we knew that was just for your own usage to fix your product, not
>>> a so-called "contingency" of us getting a refund you alteady issued and RMA
>>> number for!
>>> No other company in the world issues an RMA number before they
>>> returnability...
>>> If this was a contingency, then you should have held the RMA number until
>>> the contingency was filled.
>>> As far as we knew, the RMA was issued, and it was a done deal, and we were
>>> waiting for our refund.
>>> How long would you wait for a refund, and the complete run-around, until
>>> you finally started to take other mesaures?
>>
>>The RMA was issued because you said you were going to have the CTO send over
>>the stuff the next day.
>>
>>
>>I would imagine you would be pissed about not being able to get an RMA
>>number before the reason was sent over, so it makes me think it would be a
>>lose-lose situation.
BTIPCEO> No, if we were told, "we will not issue an RMA until we get he reason from
BTIPCEO> your CTO", then you better believe you would have had that withing a day or
BTIPCEO> two.
BTIPCEO> Instead, we thought it was not a necessary thing, and you just wanted it to
BTIPCEO> improve security concerns on your product.
BTIPCEO> I am not an unreasonable person...I just feel like we were left with no
BTIPCEO> viable way to get someone to work on this problem for months.
BTIPCEO> I mean, how come we get instant responses tonight on this mailing list,
BTIPCEO> but then when we email your company directly, we don't get responses for
BTIPCEO> 7-10 days (not just billing dept...)....it's just not right.
BTIPCEO> You would be aggravated to if you felt you gave all requested info and
BTIPCEO> still didn't get your refund.
BTIPCEO> You stated in another email, if we would have been nice about this, and not
BTIPCEO> posted like this " you would still give us our refund"
BTIPCEO> Well, I can't believe thaht, cause we were niec and patient for many
BTIPCEO> months, and you didn't giive us the refund.
BTIPCEO> Why now do you say that you would have given it to us, but yet didn't prior
BTIPCEO> to this?
>>
>>> There were issues even with the server behind the firewall.
>>> Remember, you have a web-basex system, and not all machines are behind te
>>> firewall.
>>> Compbined with Filemaker on the ackend, we found some major securiy
BTIPCEO> problems.
>>
>>Again, I'm not really familiar with the specifics of your architecture, so
>>I'm not sure how to address it. Not that it even matters at this point
>>anyway I would guess. :)
BTIPCEO> Probably not, but you have our email about what the security problems are
BTIPCEO> for months now....so I guess you don't care are it anyways.
BTIPCEO> As the programmer, I guess you would care about it, and if you don't, then
BTIPCEO> why the heck dod you hold up the refund?
BTIPCEO> Yo must no have cared about it, and it was just used as a delay
BTIPCEO> excuse...etc...Makes no sense...
>>
>>> Being patient for months is not the wrong way.
>>
>>See previous response...
>>
>>
>>> Oh I thought you didn't handle such things?
>>
>>That is correct.
>>
>>
>>> No all of a sudden you are making a decision? bulls**t!
>>
>>Do you handle billing related issues within your company? I'm guessing
>>probably not. But I'm sure you do have the authority to override whatever
>>your billing employees decide upon. I'm just saying that I don't personally
>>feel there is justification for such an override to come from me.
BTIPCEO> If I have a customer calling up and complaining, I sure as heck would make
BTIPCEO> sure this was taken care of....even if I didn't do it myself.
BTIPCEO> YOU personlly made no effort to do so over the phone.
BTIPCEO> If you would have, my attitude problem tonight would not have been necessary.
BTIPCEO> You drove us to this!
BTIPCEO> You say you would have still given us the refund, but then you say you
BTIPCEO> cannot help us...which one is it...
BTIPCEO> This is the kind of runaround I am talking about..
BTIPCEO> i just wanted the matter cleared up and that's it, you think I like being
BTIPCEO> rude? I'm the nicest guy in the world until I reach my limit....6 months is
BTIPCEO> that limit.
BTIPCEO> If we get our refund, I am willing to admit such in this forum, and
BTIPCEO> possibly apologize for my extreme rudeness,
BTIPCEO> but we still have gotten no where and in the same runaround situation as we
BTIPCEO> have been for months with your company.
BTIPCEO> Please take care of this situation like you should have when you were
BTIPCEO> called earlier by our VP.
BTIPCEO> SMA
BTIPCEO> PRES/CEO
BTIPCEO> BURSTNET
>> - Shawn
>>
>>-------------------------------
>>Shawn D. Hogan
>>President, Digital Point Solutions
>>http://www.digitalpoint.com
>>(858) 452-3696
>>
>>
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>>
>>
>>
BTIPCEO> ---------------------------------------------------
BTIPCEO> To subscribe, unsubscribe or to search list archive
BTIPCEO> please visit http://www.optigold.com/lists/isp.html
BTIPCEO> ---------------------------------------------------
----
Don Brown - Dallas, Texas USA Internet Concepts, Inc.
donbrown_l@inetconcepts.net http://www.inetconcepts.net
PGP Key ID: 04C99A55 (972) 788-2364 Fax: (972) 788-5049
Providing Internet Solutions Worldwide - An eDataWeb Affiliate
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