 |  |
Hmm, 1000 servers eh and no billing program in use ? (or firewall?) Sounds
Re: BEWARE - Do Not Use Optigold - DISHONEST LIARS
From: Doug@BritSys.com
Date: Thursday, October 10, 2002
Time: 9:28:28 pm
dubious....
Imagine what the guys over at Boardtown are thinking, oh geez this guy just
bought our Platypus software.....
Buddy.... don't wast your time with the Platypus, we tried it (after a few
failed attempts at a demo) and didn't like it, its way too expensive.
Go Shawn, OptiGold is the best :-)
Doug Walford
Systems Engineer
http://www.BritSys.net
National Broadband Services
-----Original Message-----
From: WattsAngelM@aol.com [mailto:WattsAngelM@aol.com]
Sent: Friday, October 11, 2002 12:15 AM
To: isp-list@optigold.com
Subject: Re: [Optigold ISP] BEWARE - Do Not Use Optigold - DISHONEST LIARS
Can't you ban this idiot or something? It's not like we didn't all get this
the 500th time he's sent it. SPAM!
AVOID OPTIGOLD!
Just to let the rest of the industry know out there...do not trust the makes
of OPTIGOLD.
They offer a money back guarantee, but they WILL NOT honor it.
We purchase dtheir program about 6 months ago to use for BURSTNET,
and the thing had massive security issues, and we decided to use PLATYPUS
instead.
We opted to use OPTIGOLD's refund guarantee, and THEY ISSUED US AN RMA
NUMBER.
We shipped back the manuals, an have the tracking number for the
shipment/receipt.
6 months later, and we are still trying to get OPTIGOLD to refund our
payment.
They give us the complete runaround, take 7-10 days between answering your
email to their billing dept,
anwer with 1 sentance to avoid the situation and drag it out longer, etc...
Yesterday we finally were able to talk to the President (Shawn Hogan) of
their company (yes, a president of what sounds like a husband/wife company
to
us..)
and he claim's "he cannot do anything about it, and does not handle such
things".
Well, WHO CAN DO SOMETHING ABOUT IT, if the head of the company cannot?
They are obviously trying to do everything to avoid honoring the RMA they
issued, and to not refund our money.
Unfortunately, our credit card company says the time for a chargeback has
passed.
However, we are pursuing other legal means of obtaining our refund,
and will continue to tell as many people as we can about their deception.
AVOID OPTIGOLD!
SMA
PRES/CEO
BURSTNET
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