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Damnit, Mr. CEO, get a spell checker, if your going to persist on
Re: Re: BEWARE - Do Not Use Optigold - DISHONESTLIARS
From: Michael Baird
Date: Thursday, October 10, 2002
Time: 9:56:59 pm
filling up my email box, a grammar lesson or two wouldn't hurt either.
Regards
MIKE
On Thu, 2002-10-10 at 23:47, BurstNET Technologies, Inc President -
C.E.O. wrote:
> At 08:24 PM 10/10/2002 -0700, you wrote:
> >BurstNET Technologies, Inc President - C.E.O. wrote:
> >
> >> Must be the "other" one person in your company that handles everyting else
> >> then...Claudia...who seems to not have been the one that knows what is
> >> going on either...
> >> amazing....
> >> So we are stuck emailing and waiting 7-10 days for a pointless response
> >> from your billing dept, and will never be able to talk to anybody about a
> >> billing issue on the phone?
> >> Just the run-around I was talking about earlier...
> >> Then who does?
> >> Do you have any people there besides the two people who can't/won't
> handle it?
> >> No one else seems to exist there from what we can tell....
> >
> >Accounting/billing handles it. Imagine calling Steve Jobs up because you
> >wanted to return a computer you bought from Apple. My guess is that yes...
> >he does have the authority to do whatever it is you need, but I'm guessing
> >that you probably would be deferred to the correct department
>
> You are not Steve Jobs..and I know you have no more than a handfull of
> employees there, if that even...
> In 6 months I only found two of you.
>
> >
> >> That was not made 100% clear to us.
> >> We were never told anything about going over the 90 days (yes, we did see
> >> 30 days on website), and that you would make an exception.
> >>
> >> During those 90 days we never got the product installed, and were in
> >> constant contact with your company on the tech side to try and work
> >> security issues out. As far as we were concerned the 30 day term should
> >> start once we get the product installed right, NOT from the download.
> >> Otherwise we would have no opportunity to test the product out at all!
> >
> >Do you start service for your co-location customers once they figure out how
> >to configure the services on their machines, or when the machines are
> >installed? I'm sure you will agree that some line has to be drawn. And
> >since Optigold doesn't "call home" with any info, someone could call up 20
> >years later saying they never did get it working how they wanted. Which
> >again brings me back to the trial. That's what it's for... never expires,
> >nothing disabled, etc.
>
> We sure do issue credits if a service/product we provide is found to be
> unusable by a client.
> We hope he stays as a client, and forgets the beginning problems he had.
> I should think you would have just given us our refund, and hoped we tried
> the product again after not liking others,
> or saying to an associate..."hey you know what Optigold wasn't for us, but
> they were fair to us, why don't you give them a try"
> Instead, we got the runaround, and now are doing the opposite...
>
> >
> >> As far as we knew you understood our tech problems, and agreed to refund
> >> because we could not get the product working to our security levels.
> >> Everything was fine in our relationship up and until that point, as far as
> >> tech support went...besides the security flaws in the product as far as we
> >> were concerned.
> >> We got the RMA number no problem...and then everything went to hell...
> >> Minimal responses from your company, unavailability, no-one willing to
> >> figure the stuation out with us, one word answers, etc....
> >> This went on for months and months!
> >> We finally had enough...what more do you want from us?
> >> You held up the refund over a three sentence paragraph on why we were
> >> unhappy with the product?
> >> As far as we knew that was just for your own usage to fix your product, not
> >> a so-called "contingency" of us getting a refund you alteady issued and RMA
> >> number for!
> >> No other company in the world issues an RMA number before they
> >> returnability...
> >> If this was a contingency, then you should have held the RMA number until
> >> the contingency was filled.
> >> As far as we knew, the RMA was issued, and it was a done deal, and we were
> >> waiting for our refund.
> >> How long would you wait for a refund, and the complete run-around, until
> >> you finally started to take other mesaures?
> >
> >The RMA was issued because you said you were going to have the CTO send over
> >the stuff the next day.
> >
> >
> >I would imagine you would be pissed about not being able to get an RMA
> >number before the reason was sent over, so it makes me think it would be a
> >lose-lose situation.
>
> No, if we were told, "we will not issue an RMA until we get he reason from
> your CTO", then you better believe you would have had that withing a day or
> two.
> Instead, we thought it was not a necessary thing, and you just wanted it to
> improve security concerns on your product.
>
> I am not an unreasonable person...I just feel like we were left with no
> viable way to get someone to work on this problem for months.
>
> I mean, how come we get instant responses tonight on this mailing list,
> but then when we email your company directly, we don't get responses for
> 7-10 days (not just billing dept...)....it's just not right.
>
> You would be aggravated to if you felt you gave all requested info and
> still didn't get your refund.
>
> You stated in another email, if we would have been nice about this, and not
> posted like this " you would still give us our refund"
> Well, I can't believe thaht, cause we were niec and patient for many
> months, and you didn't giive us the refund.
> Why now do you say that you would have given it to us, but yet didn't prior
> to this?
>
>
> >
> >> There were issues even with the server behind the firewall.
> >> Remember, you have a web-basex system, and not all machines are behind te
> >> firewall.
> >> Compbined with Filemaker on the ackend, we found some major securiy
> problems.
> >
> >Again, I'm not really familiar with the specifics of your architecture, so
> >I'm not sure how to address it. Not that it even matters at this point
> >anyway I would guess. :)
>
> Probably not, but you have our email about what the security problems are
> for months now....so I guess you don't care are it anyways.
> As the programmer, I guess you would care about it, and if you don't, then
> why the heck dod you hold up the refund?
> Yo must no have cared about it, and it was just used as a delay
> excuse...etc...Makes no sense...
>
>
> >
> >> Being patient for months is not the wrong way.
> >
> >See previous response...
> >
> >
> >> Oh I thought you didn't handle such things?
> >
> >That is correct.
> >
> >
> >> No all of a sudden you are making a decision? bulls**t!
> >
> >Do you handle billing related issues within your company? I'm guessing
> >probably not. But I'm sure you do have the authority to override whatever
> >your billing employees decide upon. I'm just saying that I don't personally
> >feel there is justification for such an override to come from me.
>
> If I have a customer calling up and complaining, I sure as heck would make
> sure this was taken care of....even if I didn't do it myself.
> YOU personlly made no effort to do so over the phone.
> If you would have, my attitude problem tonight would not have been necessary.
> You drove us to this!
> You say you would have still given us the refund, but then you say you
> cannot help us...which one is it...
> This is the kind of runaround I am talking about..
> i just wanted the matter cleared up and that's it, you think I like being
> rude? I'm the nicest guy in the world until I reach my limit....6 months is
> that limit.
>
> If we get our refund, I am willing to admit such in this forum, and
> possibly apologize for my extreme rudeness,
> but we still have gotten no where and in the same runaround situation as we
> have been for months with your company.
>
> Please take care of this situation like you should have when you were
> called earlier by our VP.
>
>
> SMA
> PRES/CEO
> BURSTNET
>
>
>
> > - Shawn
> >
> >-------------------------------
> >Shawn D. Hogan
> >President, Digital Point Solutions
> >http://www.digitalpoint.com
> >(858) 452-3696
> >
> >
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> >please visit http://www.optigold.com/lists/isp.html
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> >
> >
> >
>
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> please visit http://www.optigold.com/lists/isp.html
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