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Re: invoices

From: Shawn Hogan
Date: Tuesday, March 23, 1999
Time: 11:34:40 am

Amanda Williams wrote:

>We are using MacAuthorize Hub for our credit card software. Steve said to
>tell
>you that MacAuthorize Hub is running on the same machine as OptiGold (my
>machine). I checked to see if the some of the customer's payments had been
>posted, and they haven't been. On the actual record, it shows no new
>payments,
>and their dates aren't being moved up either (obviously). Am I supposed to
>manually go to each record and put a new payment in when their cards are run?
>I thought that was the point of the post payment queue thing. I am entereing
>our credit card people daily, so I will enter my people this morning, and
>rebuild the index's (because I have to change their due dates). When I
>enter
>the people in, and it asks me if I want to invoice the account now, I say
>yes,
>and then invoice them. Then it asks me if I want to post payment to that
>account, and I've been saying no. Am I supposed to say yes on that? If I
>do,
>it will just record it onto that person's record before I actually bill
>his/her
>credit card. Correct? But what if that person's card doesn't go through?
> We
>are still fine tuning the Hub, also, so right now we have no way of knowing
>whose card doesn't go through. SO...it wouldn't be good if I put in a new
>payment for someone, then his card didn't run, and we have no way of knowing
>it. Have I completely cofused you? Because I'm trying to. (just kidding)
>:-D
>One more thing, so how do I get those extra credit card people out of te bill
>credit cards list? Do I have to manually post each of those people's
>payments?
>(yuck)
>
>I understand about the invoices now. Thanks for your help.

The only thing I can think of is this... are you running the credit cards
using the MacAuthorize Client by chance instead of running it through
Optigold?

- Shawn

-------------------------------
Shawn D. Hogan
President, Data Point Solutions
http://www.data-point.com
(619) 452-3696
ICQ: 8319647


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