Search Again: Unused block hours roll forward option From: Alan Williamson Date: Friday, October 18, 2002 Time: 11:00:19 pm Hi Shawn, I've just been taking a look at this new-ish feature as it may= have been of use to me... but it's not quite there for me yet! Our block time product is intended for low-usage customers. We= sell them a block of time for use within a maximum of 12 months. If a= customer fails to use their block time within the 12 months, they need to= buy another block and forfeit their unused service. Your new feature= will handle this OK. Unfortunately, most of the customers run low on hours before the= 12 months is up. We invoice them when they have 10 hours left. Where such= a customer pays for another block within the 12-month window (ie= before their expiry date), their unused block time should roll forward. = With this new option set, the unused block time is lost regardless of= whether the 12 month period is about to expire or not. I guess what I'm saying is this. I'd like for block hours to= roll forward UNLESS the invoice was raised because of a looming expiry date. = Do you think that could be done? Regards, Alan Williamson Virtual Access Web: www.virtual.net.au --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Unused block hours roll forward option by Alan Williamson on Oct 18, 2002 at 11:00:19 pm Re: Unused block hours roll forward option by Shawn Hogan on Nov 3, 2002 at 11:03:08 pm