Search Again: Subject: Can CC exp be "configed" to look ahead? From: Billing Dept. - Charter Communications Date: Monday, October 28, 2002 Time: 5:23:52 am What we do is go to the billing info screen and go into a find. Use: Credit Card Exp: the cc expiration date. ex--On 11/1 we will pull up CC exp date = 11/02. Hit enter to pull up the found set. When you have that, go to maint/pref-->mass mailing and send out your CC about to expire letter (by mail or email...however, you want them sent). Hope this helps! jen --------------------------------------------- Jennifer Steed Charter Communications dialupbilling@chartermi.net 800-968-5221 ---------------------------------------------- Subject: Can CC exp be "configed" to look ahead? From: "William Elliott" <Elliott@West21.com> Date: Fri, 25 Oct 2002 16:52:26 -0400 Most of our monthly clients' service expires on the first of the month. That means that frequently a client's credit card will be expired when we try to hit it on the first. We send out the usual CC Expired notice and they call us back and blah blah blah. What I'm wondering is if we can look ahead a month? This way the client would get a "your cc is /about/ to expire letter." This saves us the trouble of the expired card notice and allows us to collect the charges on time rather then waiting for them to get back to us after we've tried to charge them. thanks, --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Subject: Can CC exp be "configed" to look ahead? by Billing Dept. - Charter Communications on Oct 28, 2002 at 5:23:52 am