Search Again: Re: Deletion Logs From: john@relia.net Date: Tuesday, October 29, 2002 Time: 12:00:55 pm > > Shawn, I've noticed that anytime a customer gets cancelled, > cancels an > > email, or cancels a domain name, OPTI deletes everything > pertaining to > > that email/domain. All information is gone, and there is no longer > > any record of it's existance. It would be very useful if > it would log > > this type of detail to notes if we wanted that option, > similar to web > > edits. Something like: Log domain deletes to notes Y/N Log email > > deletes to notes Y/N > > > > Would result as: > > > > "Domain deleted (mydomain.com) by Employee name 10/21/02" "Email > > deleted (johndoe) by Employee name 10/21/02" > > > > That way, even though someone cancelled a domain two years ago, if > > they ever refer to it later, we'd have a record of it's > existence in > > the system. > > You can set it up to not delete services under the general > preferences. Isn't that only when the 'whole' account is cancelled? I'm not sure if we are talking about the same thing, a customer can cancel a domain or an email without cancelling their entire account, so a log to the notes is preferred otherwise the domain name will be deleted altogether (even with Cancel Domains/Emails when customer canceled) is set to no. Also, when the customer actually cancels, we would want the username released for another to use, keeping it in the system can cause problems for someone else wanting to use it (or worse, have someone search on the user name only to be confusing an active acount with a deleted one???) > > also I've notice that there is a change password option on the tech > > web interface but not on the ISP web interface, am I just > not seeing > > it? If it's not there can you add it please. > > It is there already. It appears that in order to change passwords, you have to enable password viewing. We don't want our technicians to see passwords, but we want them to be able to change passwords for customers when needed. --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Deletion Logs by john@relia.net on Oct 23, 2002 at 11:42:49 am Re: Deletion Logs by Shawn Hogan on Oct 24, 2002 at 11:16:27 pm Re: Deletion Logs by john@relia.net on Oct 29, 2002 at 12:00:55 pm Re: Deletion Logs by Shawn Hogan on Oct 30, 2002 at 12:57:48 am