 |  |
Dave Overton wrote:
Re: Company Email Manager
From: Shawn Hogan
Date: Wednesday, October 30, 2002
Time: 12:37:00 am
> Would it be possible to add a feature on the email manager to support
> "canned" replys? For instance (and this is a silly example) Customer
> wants their account info for their website, via email to support.
> Support "replys" to the email, hits "load" to find a canned letter with
> that info already filled out and sends it on.
>
> Currently if someone wants the account info, its impossible to cut and
> paste things back and forth. If I copy the password to the buffer, then
> hit reply with a quote, the password is gone...
Sorry, it's not... since the emails within the email manger are not
necessarily bound to a customer record, it would be impossible to have a
letter that you can pass variables to (at least not variables from the
customer record).
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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