Search Again: Re: OG info dissappears From: Javier Galvez Date: Friday, November 1, 2002 Time: 4:30:06 am isp-list@optigold.com writes: >Kayode Beyioku wrote: > >> ALL I WANT TO KNOW IS HOW DO I STOP YOUR OPTIGOLD FROM >> MESSING ME UP????? >> >> HOW CAN I STOP IT FROM CHENGING THE PREFRENCES AND >> PRIVILEGES SET??????????????? GIVE ME AN ANSWER PLS. i DONT >> WANT TO KNOW WHAT CAUSED THE PROBLEM BUT WHAT DO I DO NOW. >> OG CONTINUES TO CHANGE SETTINGSAND IT MUST BE STOPPED. >> >> REEMBER WE PAY A LOT OF MONEY TO BUY IT AND WE MAINTAIN >> THOUSANDS OF CLIENTS' RECORD. > >Well, if the database server is rebooting itself for some reason, there is >nothing I would be able to do within Optigold to fix it. Ultimately the >only way to get to the root of the problem is to figure out why the >database >server itself is rebooting... > > - Shawn > the missing data could be two things (my theory) (happened me several times) 1) In the middle of an autotask process, the autotask machine lost comunication with your DB server and then regained access but several of your files were "closed" but not all. so, the mess started there. I'm telling you this since once my switch went south an I found the autotask machine with a screen full of fields (like when you create a new FM DB) Seems like it was in the middle of a rebuild. 2) the GLOBAL (where all settings are stored) got corrupted, and/or while an autotask event was performing, somebody did a change within this file, while doing this OG somehow gets flu and you get accounts deactivated/canceled. Moral, NEVER change any autotask settings or Preferences while AUTOTASK is running (since I stoped doing this no nasty things happened to me) BTW, I had to "restore" a GLOBAL backup once since the one running had missing info, and filling the info again did not do the trick Suggestions: turn off and on on a daily basis the autotask machine, I have this machine to automatically turn off at midnight,, and turn on at 7am and obviously I NEVER change settting while this machine is running. Regards, Javier Galvez MegaLink +(591)-715-22149 jcgalvez@megalink.com --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: OG info dissappears by Kayode Beyioku on Oct 30, 2002 at 2:45:27 am Re: OG info dissappears by Kayode Beyioku on Oct 30, 2002 at 7:59:46 am Re: OG info dissappears by Kayode Beyioku on Oct 30, 2002 at 8:46:28 am Re: OG info dissappears by Shawn Hogan on Oct 30, 2002 at 10:26:45 am Re: OG info dissappears by Shawn Hogan on Oct 30, 2002 at 10:31:43 am Re: OG info dissappears by Kayode Beyioku on Oct 31, 2002 at 4:54:53 am Re: OG info dissappears by Shawn Hogan on Oct 31, 2002 at 9:36:40 am Re: OG info dissappears by Kayode Beyioku on Nov 1, 2002 at 12:23:27 am Re: OG info dissappears by Kayode Beyioku on Nov 1, 2002 at 12:26:20 am Re: OG info dissappears by Shawn Hogan on Nov 1, 2002 at 1:59:06 am Re: OG info dissappears by Kayode Beyioku on Nov 1, 2002 at 3:40:48 am Re: OG info dissappears by Javier Galvez on Nov 1, 2002 at 4:30:06 am Re: OG info dissappears by Angel on Nov 1, 2002 at 6:56:23 am Re: OG info dissappears by Shawn Hogan on Nov 1, 2002 at 9:00:13 am Re: OG info dissappears by Kayode Beyioku on Nov 4, 2002 at 2:48:00 am Re: OG info dissappears by Shawn Hogan on Nov 4, 2002 at 10:35:11 am