 |  |
Okay, I can almost live with that, how about just a set of generic "FAQ"
Re: Company Email Manager
From: Dave Overton
Date: Friday, November 1, 2002
Time: 10:51:46 am
type letters we can have available there? A LOT of support questions
have the same exact answers.
Dave
Dave Overton SYIX.COM
Owner/SysAdmin dave@syix.com
530-755-1751 x200 Fax 530-751-8871
> -----Original Message-----
> From: isp-list@optigold.com [mailto:isp-list@optigold.com] On
> Behalf Of Shawn Hogan
> Sent: Wednesday, October 30, 2002 12:30 AM
> To: Optigold ISP List
> Subject: Re: [Optigold ISP] Company Email Manager
>
>
> Dave Overton wrote:
>
> > Would it be possible to add a feature on the email manager
> to support
> > "canned" replys? For instance (and this is a silly
> example) Customer
> > wants their account info for their website, via email to support.
> > Support "replys" to the email, hits "load" to find a canned
> letter with
> > that info already filled out and sends it on.
> >
> > Currently if someone wants the account info, its impossible
> to cut and
> > paste things back and forth. If I copy the password to the
> buffer, then
> > hit reply with a quote, the password is gone...
>
> Sorry, it's not... since the emails within the email manger are not
> necessarily bound to a customer record, it would be
> impossible to have a
> letter that you can pass variables to (at least not variables from the
> customer record).
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
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