Search Again: Re: Unused block hours roll forward option From: Shawn Hogan Date: Sunday, November 3, 2002 Time: 11:03:08 pm Alan Williamson wrote: > I've just been taking a look at this new-ish feature as it may have been > of use to me... but it's not quite there for me yet! > > Our block time product is intended for low-usage customers. We sell them > a block of time for use within a maximum of 12 months. If a customer > fails to use their block time within the 12 months, they need to buy > another block and forfeit their unused service. Your new feature will > handle this OK. > > Unfortunately, most of the customers run low on hours before the 12 months > is up. We invoice them when they have 10 hours left. Where such a > customer pays for another block within the 12-month window (ie before > their expiry date), their unused block time should roll forward. With > this new option set, the unused block time is lost regardless of whether > the 12 month period is about to expire or not. > > I guess what I'm saying is this. I'd like for block hours to roll forward > UNLESS the invoice was raised because of a looming expiry date. Do you > think that could be done? The problem with that is Optigold doesn't track *why* a particular invoice was created, so I don't think it would work. You could of course base it on the date (compared to expiration date), but that gets into a little grey area because users never will pay exactly ON their expiration date. So at that point, it becomes a guessing game, which isn't good. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Unused block hours roll forward option by Alan Williamson on Oct 18, 2002 at 11:00:19 pm Re: Unused block hours roll forward option by Shawn Hogan on Nov 3, 2002 at 11:03:08 pm