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Interactive Online wrote:
Re: DUE DATE
From: Shawn Hogan
Date: Thursday, July 16, 1998
Time: 12:29:51 am
>Not if you adjust "Adjust Due Date XX Days Compared To Expiration Date"
>(under
>invoicing preferences)
>I have it set to 10 days. I don't like having the exp date the same as the
>due
>date because...If I receive a new
>account today and they wanted to pay by check, we first activate the
>account and
>then give them 10 days to send a check.
>
>
>If I had the due date the same as the exp date, and I sent them an invoice
>for
>their inital payment,
>it would say "Account Expires on <ExpDate>" This confuses customers...
>Think if
>you received
>an invoice that expired on the day you signed it up.
>
>See how this can cause confusion? (Think from a new customer's point of view)
>How can the account "expire" when they just signed it up that same day?
>
>Also if I do not use stern wording, it will say it is paid throught the
>expire
>date.
>From the customer's point of view, they never paid anything yet, remember
>they
>are a new customer.
>
>Just trying to cause less confusion for the customer's sake.
>
>Or maybe I'm just confusing myself :)
Well, I see your point, but in this case I think changing it would cause
MORE confusion. If a customer really thought about it, I'm sure they
could figure it out (not saying they WOULD... just that they COULD)...
"My account expires the day I set it up because I haven't paid anything
yet."
Anyway, that's beside the point anyway... I think that having two
seperate lines, one for due date and one for expiration date would
actually cause MORE confusion to the customer.
- Shawn
-------------------------------
Shawn D. Hogan
President, Data Point Solutions
http://www.data-point.com
(619) 452-3696
ICQ: 8319647
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