Search Again: Billing item payment priority and more From: Paul Farber Date: Tuesday, November 19, 2002 Time: 6:42:17 pm OG is kicking butt... BUT (theres always a but) Can a payment 'priority' be added to billing items? For example, customer has dial up, and virus scanning ($10 and $1 respectively). Customer only pays $10 OG closes out the dial up invoice because it has an 'invoice payment priority' of 1, the virus scanning is say, 5. Currently the oldest invoice get closed first... meaning that the $1 virus scanning could leave the dial up with only $9 to apply, and then get put on hold due to having a balance. Also, if an invoice is not paid, have the billing item automatically be removed at the invoice due date. ie customer has dial up and virus scanning ($10 and $1 respectively). Customer pays $10. OG applies the $10 to the invoice for dial up (see invoice payment priority above) and then removes the virus scanning from the billing items so it does not get billed again. These two feature would solve 2 HUGE ISP problems. 1 automatically removing services that are not paid for (ie a promotional service) and 2. would apply partial payments (for whatever reason) to the more important services and avoid the customer calling us idiots for putting the account on hold becuase they forgot to add in payment for other services. Customer Care Farber Technology Get FREE Internet! Sign up a friend and receive 1 free month of Internet access! For more information, go to http://www.f-tech.net/freeinternet.html --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Billing item payment priority and more by Paul Farber on Nov 19, 2002 at 6:42:17 pm Re: Billing item payment priority and more by Shawn Hogan on Nov 19, 2002 at 9:07:35 pm