Billing item payment priority and more

Re: Billing item payment priority and more

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Customer Care wrote:

> OG is kicking butt... BUT (theres always a but)
>
> Can a payment 'priority' be added to billing items? For example, customer
> has dial up, and virus scanning ($10 and $1 respectively).
>
> Customer only pays $10
>
> OG closes out the dial up invoice because it has an 'invoice payment
> priority' of 1, the virus scanning is say, 5. Currently the oldest invoice
> get closed first... meaning that the $1 virus scanning could leave the dial
> up with only $9 to apply, and then get put on hold due to having a balance.
>
> Also, if an invoice is not paid, have the billing item automatically be
> removed at the invoice due date. ie customer has dial up and virus
> scanning ($10 and $1 respectively).
>
> Customer pays $10.
>
> OG applies the $10 to the invoice for dial up (see invoice payment priority
> above) and then removes the virus scanning from the billing items so it
> does not get billed again.
>
> These two feature would solve 2 HUGE ISP problems. 1 automatically
> removing services that are not paid for (ie a promotional service) and 2.
> would apply partial payments (for whatever reason) to the more important
> services and avoid the customer calling us idiots for putting the account
> on hold becuase they forgot to add in payment for other services.

Sorry, not going to happen... Very bad from a purely accounting standpoint,
but also is a *ton* of work and would cause a MAJOR slowdown in posting
payments because of how much extra crap it has to take into account...

- Shawn

-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696

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