Search Again: Re: 3.1.4? From: Shawn Hogan Date: Tuesday, December 17, 2002 Time: 1:49:30 pm john@relia.net wrote: > Cool, so I'm just in time for some new requests :) > > We are strongly leaning towards switching over from our helpdesk to the > built-in troubleshooter in OPTI since it is easyier to use and update. It's > a pretty good tool. But I'm wondering if you could implement a few new > things to it to make it a really great tool, more of a knowledge base tool. > > Here's what we are hoping for: > > 1) Allow for more than one image for each article (for screen shots on setup > procedures, etc) > 2) Ability to tag and number each document for reference purposes (like a > customer ID number that is auto-filled (helps reference and searchability)) > 3) Setup an email-to field after each document that allows a tech to look up > a document and then email it to a customer right from that screen. > 4) Allow for more than one link in the article or html links within the > document. > 5) A 'date modified' tag that is updated each time an article is changed. > > That's probably enough for now, but let me know what you think, and which > are possible, etc. Maybe someday, not in 3.1.4 though... > Also, I'm still waiting to hear back on the last issue about a 'do not allow > duplicate login/email' option? Maybe you missed my post or something. Not going to happen, sorry... - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: 3.1.4? by Mike Bacher on Dec 17, 2002 at 9:31:54 am Re: 3.1.4? by Shawn Hogan on Dec 17, 2002 at 9:38:41 am Re: 3.1.4? by Ray Hatch on Dec 17, 2002 at 9:50:14 am Re: 3.1.4? by Shawn Hogan on Dec 17, 2002 at 10:02:15 am Re: 3.1.4? by john@relia.net on Dec 17, 2002 at 12:00:58 pm Re: 3.1.4? by Shawn Hogan on Dec 17, 2002 at 1:49:30 pm Re: 3.1.4? by john@relia.net on Dec 18, 2002 at 9:16:22 am Re: 3.1.4? by Shawn Hogan on Dec 18, 2002 at 10:01:39 am