Search Again: Re: Trouble ticket capabilities? From: Shawn Hogan Date: Thursday, April 1, 1999 Time: 3:36:58 pm Ted Ruberti wrote: >New user question here: > >What are the trouble ticket tracking capabilities of Optigold and how can >I read >more about it without bothering the more experienced users on the list? :-) > >Is this the best product for keeping track of such troubles or should I be >considering something else? > >Thanks for your time! Well, if you need a full-blown trouble-ticket system, there are products out there that do ONLY trouble tickets that have more features in that area. But... Optigold allows you to assign, search, etc. trouble tickets. If you click on a tech support call (on the date/time), it will open up a detail window where you can do it. The search button on the Tech Support screen allows you to search on it. - Shawn ------------------------------- Shawn D. Hogan President, Data Point Solutions http://www.data-point.com (619) 452-3696 ICQ: 8319647 ------------------------------------------- To subscribe, unsubscribe and list archive please visit http://www.data-point.com/lists -------------------------------------------

Messages In This Thread: Trouble ticket capabilities? by Ted Ruberti on Apr 1, 1999 at 12:24:38 pm Re: Trouble ticket capabilities? by Shawn Hogan on Apr 1, 1999 at 3:36:58 pm