Search Again: FW: Email Ticketing From: CIS Mail Administrator Date: Wednesday, January 1, 2003 Time: 4:52:24 pm shawn, I have been reviewing your product for sometime and are about ready to purchase. One item that I noticed would be great to have in the optgold program is an email support ticket system. Specifically features like this. ( just a request for down the road) Not going to influence my buying your product. the ability to automatically retreive support email from pop servers and assign ticket number and place the ticket into queue for support personnel to review and take the ticket to solve. When ticket comes in auto response to customer about ticket number and generic response. More features as well would be great just an idea I know you have a ticket system but not really easy to move around in and looks like it does not have the ability to create tickets by incoming email. Is this possible? Best Regards, Tom Mullins CIS Internet Phone: 304-760-0070 Toll Free: 1-877-313-2943 Fax: 304-760-0071 Website: http://www.wv-cis.net --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: FW: Email Ticketing by CIS Mail Administrator on Jan 1, 2003 at 4:52:24 pm Re: FW: Email Ticketing by Shawn Hogan on Jan 1, 2003 at 6:42:24 pm Re: FW: Email Ticketing by Matthew Bailey on Jan 1, 2003 at 8:25:16 pm