Search Again: Re: FW: Email Ticketing From: Matthew Bailey Date: Wednesday, January 1, 2003 Time: 8:25:16 pm Where have you been for the past 8+ months? ----- Original Message ----- From: "CIS Mail Administrator" <admin-mail@wv-cis.net> To: <isp-list@optigold.com> Sent: Wednesday, January 01, 2003 3:36 PM Subject: [Optigold ISP] FW: Email Ticketing > shawn, > > I have been reviewing your product for sometime and are about ready to > purchase. > > One item that I noticed would be great to have in the optgold program is an > email support ticket system. > > Specifically features like this. ( just a request for down the road) Not > going to influence my buying your product. > > the ability to automatically retreive support email from pop servers and > assign ticket number and place the ticket into queue for support > personnel to review and take the ticket to solve. > > When ticket comes in auto response to customer about ticket number and > generic response. > > More features as well would be great just an idea I know you have a ticket > system but not really easy to move around in and looks like it does not have > the ability to create tickets by incoming email. > > Is this possible? > > > Best Regards, > > Tom Mullins > CIS Internet > > Phone: 304-760-0070 > Toll Free: 1-877-313-2943 > Fax: 304-760-0071 > > > Website: http://www.wv-cis.net > > > > > --------------------------------------------------- > To subscribe, unsubscribe or to search list archive > please visit http://www.optigold.com/lists/isp.html > --------------------------------------------------- > --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: FW: Email Ticketing by CIS Mail Administrator on Jan 1, 2003 at 4:52:24 pm Re: FW: Email Ticketing by Shawn Hogan on Jan 1, 2003 at 6:42:24 pm Re: FW: Email Ticketing by Matthew Bailey on Jan 1, 2003 at 8:25:16 pm