Search Again: Re: Credit Balances From: Lance Julander Date: Monday, April 5, 1999 Time: 4:14:32 pm Hello, >The billing program I'm currently using adds a >line just above the Balance Due that says >"Credit Balance, No Payment Required", but >anything would work. I can just see people not >seeing the little - and calling up >complaining. Believe me, they will and do. I get about one a week. Especially when we give them referral credit. An invoice is sent to them that says they get $19.95 credit (Balance due -19.95). Every time one gets sent out I get a phone call or an email from the person saying they just paid and that we better get our records straight. When I explain the situation to them (which makes perfect sense to me), they apologize and go their way. Shawn, if it is possible to have a separate line (or even replace the line) when they have a credit, it would be great and maybe add 2-3 years to the lives of our tech support people. As sad as it is to say, most of the people getting on the Internet today are not computer literate, and some just plain aren't literate. Every little help makes a difference for us on this end of tech support. Thanks, Lance --------------------------------------------------------- Lance Julander

Messages In This Thread: Credit Balances by Susie Ward on Apr 3, 1999 at 8:37:05 am Re: Credit Balances by Shawn Hogan on Apr 3, 1999 at 11:54:44 am Re: Credit Balances by Susie Ward on Apr 3, 1999 at 1:52:05 pm Re: Credit Balances by Shawn Hogan on Apr 3, 1999 at 2:02:50 pm Re: Credit Balances by Susie Ward on Apr 3, 1999 at 5:46:12 pm Re: Credit Balances by Shawn Hogan on Apr 3, 1999 at 5:52:51 pm Re: Credit Balances by Lance Julander on Apr 5, 1999 at 4:14:32 pm Re: Credit Balances by Shawn Hogan on Apr 5, 1999 at 4:34:51 pm Re: Credit Balances by Lance Julander on Apr 5, 1999 at 6:24:47 pm Re: Credit Balances by Susie Ward on Apr 6, 1999 at 2:35:38 pm Re: Credit Balances by Shawn Hogan on Apr 6, 1999 at 2:40:57 pm Re: Credit Balances by Rachel Moody on Apr 6, 1999 at 2:48:13 pm Re: Credit Balances by Shawn Hogan on Apr 6, 1999 at 2:52:31 pm Re: Credit Balances by Susie Ward on Apr 6, 1999 at 5:45:16 pm Re: Credit Balances by Shawn Hogan on Apr 6, 1999 at 6:05:09 pm Re: Credit Balances by Glenn Kawamura on Apr 7, 1999 at 12:43:59 pm Re: Credit Balances by Shawn Hogan on Apr 7, 1999 at 1:03:48 pm Re: Credit Balances by Glenn Kawamura on Apr 7, 1999 at 2:14:08 pm Re: Credit Balances by Shawn Hogan on Apr 7, 1999 at 2:18:30 pm