Automatic Cancels and Termination Date

Re: Automatic Cancels and Termination Date

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Hi Shawn,
I'm not totally convinced why these started get canceled. Do you have
another email address where we can take this off-line ?
Thanks,
Christine

> -----Original Message-----
> From: owner-isp-list@data-point.com
> [mailto:owner-isp-list@data-point.com]On Behalf Of Shawn Hogan
> Sent: Monday, April 05, 1999 2:22 PM
> To: isp-list@optigold.com
> Subject: Re: [Optigold-ISP] Automatic Cancels and Termination Date
>
>
> Christine Williams wrote:
>
> >We had a 'nice' April Fool's. We had 299 customers get automatically
> >canceled with a termination date of 4/1/99 and also a note that said
> >'Canceled 4/1/99'. This was done automatically and I can't find all the
> >'flags' that made this happen. We do have flagged to add a note when
> >automatically canceled, but how does the rest of this work ? I
> can't even
> >decide all the criteria that was used to cancel these customers.
> A couple
> >had already been canceled with a termination date and a couple
> were current
> >customers with no past dues. The rest were accounts over xxx
> overdue that
> >we are running audits on. The reason this is all so odd is that
> this should
> >have happened a while ago if it was based on accounts past due
> for 90 days.
>
> {cracking open source code}
>
> Okay... let's see here... Canceled customers are based on:
>
> 1. "Current" or "On Hold" customers that have an expiration date that is
> too far past due (as set forth in column 5 of the Accounts Preferences)
>
> 2. Account is not a slave account
>
> 3. Account must owe at least the mimimum amount in order to cancel (as
> set forth by the Past Due Accounts Preferences)
>
> 4. Account will be canceled if they have a requested termination date on
> or beore the current date
>
> 5. Account will *not* be canceled if they are On Hold due to a customer
> requested hold.
>
>
> With that said... my guess (without looking at it myself) would be that
> maybe customers didn't owe you anything, but had an old expiration date.
> So when an invoice was generated for them finally, they were allowed to
> be canceled. If you want to cancel customers that have a zero balance
> due, go to the Past Due Accounts Preferences and set the minimum dollar
> amount in order to cancel to 0 (I think by default it's $1.00).
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (619) 452-3696
> ICQ: 8319647
>
>
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